speakers play, then stop, then play

  • 23 May 2020
  • 1 reply

I have 7 SONOs 1 speakers around the home.  They are all grouped together, so I have music everywhere.

when we play amazon music, various speakers will randomly stop playing, then play again, then stop, etc., this goes on constantly.through the music, making it really annoying.

My WiFi is not causing the issue, and I don’t have any problem with streaming my own music with Apple devices, or using another music service such as Pandora, it just occurs when using music through Amazon.

any thoughts on what to do to fix this?

1 reply

Hello @RBfamily and welcome to the Sonos Community.

I would like to ask for you to send us a diagnostic and reply back with the confirmation number. This will allow us to see what is causing the issue.