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"Sorry unable to understand you right now please try again later"!

  • 28 November 2018
  • 1 reply
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So I have a sonos One and it worked we connected it to wifi and now we have moved and we connected it again this time jt will play music but when I ask alexa she says "sorry Unable to understand you right now please try again later". I NEED HELP ASAP PLEASE thank you 🙂
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Best answer by UKMedia 29 November 2018, 11:54

Hi

As you can play music from the app, I assume that you are using the same wi-fi credentials as before? Please Disable the Sonos skill in the Alexa App and then Re-Enable.

Let us know how you get on.
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Userlevel 7
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Hi

As you can play music from the app, I assume that you are using the same wi-fi credentials as before? Please Disable the Sonos skill in the Alexa App and then Re-Enable.

Let us know how you get on.