Best answer by lmegs
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SonosOne Microphone works once...
My SonosOne microphone only works once each time I turn it on. I have reset a couple of times, including deregistering every device in the house from Alexa and Sonos and starting again. Same problem continues. Please help.
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Userlevel 7
+20
When you say the Mic only works once, do you mean the light goes off or the device doesn't respond to commands?
I have the same problem on (3) different Play:One speakers - and yes I have the Speaker Touch Controls turned on in the Room Settings. This all started a few days ago when the Aleax integration stopped working. I have (2) Play:One in a speaker pair in one room, another Play:One setup up in another room and and a Play:Base setup in a 3rd room.
All of my Play:Ones exhibit the same problem - I cannot turn on the microphone using the touch control until I factory reset the speaker and then it turns off (by itself) and I cannot activate it again.
Come on Sono, you sell a great speaker system and one of your major 'features' doesn't work - you need to get some tighter integration. Get this fixed.
All of my Play:Ones exhibit the same problem - I cannot turn on the microphone using the touch control until I factory reset the speaker and then it turns off (by itself) and I cannot activate it again.
Come on Sono, you sell a great speaker system and one of your major 'features' doesn't work - you need to get some tighter integration. Get this fixed.
lmegs, you have Sonos Ones, not Play Ones. The Play:1 model does not have Alexa controls.
Are you experiencing any network related issues as well? Are you able to stream music through the Sonos app?
When you've done your factory resets (not recommended by the way), did you disable and re-enable the Sonos skill from within the Alexa app?
Are you experiencing any network related issues as well? Are you able to stream music through the Sonos app?
When you've done your factory resets (not recommended by the way), did you disable and re-enable the Sonos skill from within the Alexa app?
Melvimbe - I apologize - you are correct - I do have One Speakers NOT the Play:1
To answer your questions
- yes I can currently stream music to all of my speakers with out issue
- yes - I did disable/enable the Sonos skill
I also followed the troubleshooting thread from Edward R
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/resolving-the-majority-of-issues-with-alexa-on-sonos-6798039
To answer your questions
- yes I can currently stream music to all of my speakers with out issue
- yes - I did disable/enable the Sonos skill
I also followed the troubleshooting thread from Edward R
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/resolving-the-majority-of-issues-with-alexa-on-sonos-6798039
Apology not needed. I was mentioning that (and might have sounded rude in doing so).
If you went through all those steps., you might want to post your diagnostic here. Sonos staff reads everything so they are likely to respond to this thread some time today. You could also call or contact them through twitter/fb.
Did you happen to buy all three Sonos Ones at the same time? I'm wondering if you perhaps got a 'bad batch'.
If you went through all those steps., you might want to post your diagnostic here. Sonos staff reads everything so they are likely to respond to this thread some time today. You could also call or contact them through twitter/fb.
Did you happen to buy all three Sonos Ones at the same time? I'm wondering if you perhaps got a 'bad batch'.
I purchased all of the units with 30 days of each other - between late October 2018 and late November 2108. Everything was working fine up until a few days ago. The only other issue I had was a power outage due to a storm, but that has happened before and everything rebooted fine.
Userlevel 7
+20
Sorry for the long post but this type of issue is normally down to one of three things:
1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique,
1.1/ Please open up the Alexa App>Smart Home and make a note of any duplicate device names;
1.2/ You can then change them in the source app. e.g. Use the Sonos App to change the name of Sonos players. (I personally use the naming standard Room Name + Device type. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc)
1.3/ Once you have changed any duplicate names then please open the Alexa App on a Browser (https://alexa.amazon.co.uk or https://alexa.amazon.com)>Smart Home>Devices and select 'Forget All' followed by 'Discover'. NOTE: This will remove ALL Actions from ALL Alexa Routines! (Only the Browser version has this functionality.)
1.4/ Here is a link to my naming standards: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/best-practices-for-naming-of-devices-6819283/index1.html
2/ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:
2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
2.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'
3/ If the problem persists then an entire reset of the Authorisation & Account Linking process is required:
3.1/ In the Alexa app, select Skills>Your Skills>Sonos and then 'Disable';
3.2 In the Alexa app (Browser version), select 'Smart Home>Devices'. Now select 'Forget All' at the bottom of the screen;
3.3/ In the Sonos app (Android or iOS), select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
3.4/ If you have any wired Sonos devices, please power down for 10 secs and then switch on and wait for it to boot;
3.5/ Now power down all other Sonos Players for 10 secs then switch them back on and wait for them to boot;
3.6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. This will complete the set-up process again;
3.7/ In the Alexa app, select Skills>Your Skills and ensure the Sonos skill is 'Enabled', if not please 'Enable';
3.8/ In the Alexa app, select Smart Home>Devices>Discover. Ensure that your Sonos One's are displayed correctly and not shown as 'Off Line'.
3.9/ Also check one last time that there are no devices with the same name. Remember, if there is a need to rename any then you'll need to select 'Discover' again.
Let us know how you get on.
1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique,
1.1/ Please open up the Alexa App>Smart Home and make a note of any duplicate device names;
1.2/ You can then change them in the source app. e.g. Use the Sonos App to change the name of Sonos players. (I personally use the naming standard Room Name + Device type. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc)
1.3/ Once you have changed any duplicate names then please open the Alexa App on a Browser (https://alexa.amazon.co.uk or https://alexa.amazon.com)>Smart Home>Devices and select 'Forget All' followed by 'Discover'. NOTE: This will remove ALL Actions from ALL Alexa Routines! (Only the Browser version has this functionality.)
1.4/ Here is a link to my naming standards: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/best-practices-for-naming-of-devices-6819283/index1.html
2/ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:
2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
2.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'
3/ If the problem persists then an entire reset of the Authorisation & Account Linking process is required:
3.1/ In the Alexa app, select Skills>Your Skills>Sonos and then 'Disable';
3.2 In the Alexa app (Browser version), select 'Smart Home>Devices'. Now select 'Forget All' at the bottom of the screen;
3.3/ In the Sonos app (Android or iOS), select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
3.4/ If you have any wired Sonos devices, please power down for 10 secs and then switch on and wait for it to boot;
3.5/ Now power down all other Sonos Players for 10 secs then switch them back on and wait for them to boot;
3.6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. This will complete the set-up process again;
3.7/ In the Alexa app, select Skills>Your Skills and ensure the Sonos skill is 'Enabled', if not please 'Enable';
3.8/ In the Alexa app, select Smart Home>Devices>Discover. Ensure that your Sonos One's are displayed correctly and not shown as 'Off Line'.
3.9/ Also check one last time that there are no devices with the same name. Remember, if there is a need to rename any then you'll need to select 'Discover' again.
Let us know how you get on.
I ended up hardwiring (1) of Sonos ONEs to my Orbi router and put the rest of the units into SonosNet mode. Once I reauthorized Alex to the ONEs everything is back working as should be. Chalk it up to a problem with the ORBI wireless mesh network.
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