sonos one plays first track twice

  • 24 June 2020
  • 1 reply

I’ve noticed that whenever I play a shuffled playlist, Sonos always plays first track twice.


specifically if I ask Alexa to shuffle one of my playlists from my amazon account.


anyone else get this? 

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1 reply

Userlevel 5
Badge +16

Hello @mtraherne,

Welcome to the Sonos Community and thank you for reaching out with your issue. 

Does this only happen when you use Alexa to start playback or does this happen if you use the Amazon Music or the Sonos app directly?

If this behavior is still occurring, please submit a diagnostic report and include the confirmation number in your reply.