Diag:8022698
Best answer by UKMedia
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Sonos One Not Responding to Alexa Comands
Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action.
Diag:8022698
Diag:8022698
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If it's any further help, it's setting itself to Seattle, like what has been reported by other users.
However my dot has all the right address info. Tried copying exactly what is in the Dot location, but still not working.
It allows me to change timezone but not address, it says "unable to save changes".
Userlevel 7
+20
Are you checking the location within Alexa App>Settings>Sonos 1>Device Location and Device Time Zone?
Working a ton better thanks, responded and reacted to all commands successfully. Still thinks it's in Seattle instead of UK, in settings it has retained the location I added manually, but still giving time and weather for Seattle.
Userlevel 7
+20
Hi Gazzstevens
Can you please try these actions:
- In the Alexa app, select 'Skills' and disable the Sonos Skill;
- In the Alexa app (PC version), select 'Smart Home' then 'Devices';
- Select 'Forget All' at the bottom of the screen;
- In the Sonos app, select 'Settings' and for each of the Sonos 1's remove 'Voice Recognition';
- If you have a Connect, please power down and then switch on and wait for it to boot;
- Power down the two Sonos 1's and then switch them back on and wait for them to boot;
- In the Sonos app, Select 'Manage' and then select 'Add a player or sub' and add the two Sonos 1's again. This will complete the set-up process again;
- In the Alexa app, select 'Skills' and ensure the Sonos skill is enabled, if not please 'Enable';
- In the Alexa app (PC version), select 'Smart Home' then 'Devices'
- Select 'Discover' at the bottom of the screen. Ensure that your Sonos 1's are displayed correctly and not shown as 'Off Line'. Also ensure that there are no devices with the same name (To ensure my Sonos devices are not duplicated, I've added Sonos to the end of each of my players within the Sonos App. Remember, if you want to do this, rename before selecting 'Discover';
Please retest and let me know the result.
Can you please try these actions:
- In the Alexa app, select 'Skills' and disable the Sonos Skill;
- In the Alexa app (PC version), select 'Smart Home' then 'Devices';
- Select 'Forget All' at the bottom of the screen;
- In the Sonos app, select 'Settings' and for each of the Sonos 1's remove 'Voice Recognition';
- If you have a Connect, please power down and then switch on and wait for it to boot;
- Power down the two Sonos 1's and then switch them back on and wait for them to boot;
- In the Sonos app, Select 'Manage' and then select 'Add a player or sub' and add the two Sonos 1's again. This will complete the set-up process again;
- In the Alexa app, select 'Skills' and ensure the Sonos skill is enabled, if not please 'Enable';
- In the Alexa app (PC version), select 'Smart Home' then 'Devices'
- Select 'Discover' at the bottom of the screen. Ensure that your Sonos 1's are displayed correctly and not shown as 'Off Line'. Also ensure that there are no devices with the same name (To ensure my Sonos devices are not duplicated, I've added Sonos to the end of each of my players within the Sonos App. Remember, if you want to do this, rename before selecting 'Discover';
Please retest and let me know the result.
Sorry somehow, my message hadn't finished.
- One is visible in Alexa app
- Recognises commands in History
- But doesn't respond and react to them all
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-commands-6793240
This is the other thread with more info
- One is visible in Alexa app
- Recognises commands in History
- But doesn't respond and react to them all
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-commands-6793240
This is the other thread with more info
Userlevel 7
+20
Great news ?
Thanks for the response, I’ve accidentally got 2 of the same thread going. Tried the suggested steps and Sonos One is visible in Alexa app and recognising commands
Userlevel 7
+20
Hi
First step is to disable and then enable the Sonos skill within the Alexa app. Are you seeing the Sonos 1 within the list of devices under Smart Home in the Alexa app?
If the problem still exists, then using the Sonos app on either iOS or Android (Not PC), select the Sonos 1 within settings and disable Voice servces and then re-enable.
First step is to disable and then enable the Sonos skill within the Alexa app. Are you seeing the Sonos 1 within the list of devices under Smart Home in the Alexa app?
If the problem still exists, then using the Sonos app on either iOS or Android (Not PC), select the Sonos 1 within settings and disable Voice servces and then re-enable.
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