Question

Sonos One not playing TuneIn Radio

  • 28 October 2017
  • 31 replies
  • 16795 views
Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

31 replies

UKMedia
Userlevel 7
Badge +20
Have you tried booting your router and when it online, powering off your Sonos 1 for 10 secs and then powering back on?

yes i did but this is only the short term workaround. It seems like the sonos goes to sleep mode or something.

I usually gets home at 9pm and ask alexa to play some stations on the sonos1. Alexa acknowledges it but nothing happens. I then would get sonos to play the tunein from the sonos controller as a workaround. The next time round, stations switching via alexa will work. The first command to alexa usually dont work.

Can you check in the Alexa app>Settings>History the next time this happens and confirm what Alexa 'thinks' you said?
Remember: Sometimes Red Wine helps :)
C
I recently purchased the Sonos One and have discovered that there seems to be a longstanding issue when trying to play BBC radio from Tunein using the Alexa app. (See the many 'comments' here: https://www.amazon.co.uk/TuneIn-BBC-from/dp/B01N4GNNYZ ).
The Sonos One app works fine if using Radioplayer to play the BBC stations but this service is not supported for use with the Alexa app.!! (https://sonos.custhelp.com/app/answers/detail/a_id/4343/~/controlling-your-sonos-with-amazon-alexa )
Very frustrating!
Sonos need to get this sorted quickly else they may end up with huge numbers of Sonos 'returns'
after Xmas !
UKMedia
Userlevel 7
Badge +20
I recently purchased the Sonos One and have discovered that there seems to be a longstanding issue when trying to play BBC radio from Tunein using the Alexa app. (See the many 'comments' here: https://www.amazon.co.uk/TuneIn-BBC-from/dp/B01N4GNNYZ ).
The Sonos One app works fine if using Radioplayer to play the BBC stations but this service is not supported for use with the Alexa app.!! (https://sonos.custhelp.com/app/answers/detail/a_id/4343/~/controlling-your-sonos-with-amazon-alexa )
Very frustrating!
Sonos need to get this sorted quickly else they may end up with huge numbers of Sonos 'returns'
after Xmas !

All of your issues, which I must admit I haven't experienced, are aimed at Amazon - how can Sonos resolve them?
Remember: Sometimes Red Wine helps :)
C
One of the big selling points of the Sonos One, as stressed by the Sonos rep when I purchased this unit from a very reputable high street store was that it could be used easily to play radio using Alexa voice controls and the free Tunein service.
If Sonos customers quickly find that this is not the case, they will not return the Sonos product to Amazon .... they will return the product to the Sonos retailer. Perhaps in my naivety I was thinking and hoping Sonos might have more clout with Amazon in getting the issue sorted than individuals seem to be having by giving Amazon poor reviews?
mrchew007
Badge
Ok so today I have no BBC radio playing on my Sonos One via Alexa or tune in - any clues? Other stations are fine like Beach House Radio
S
I'm still having the issue on 2 separate sites in the UK.
Site 1:
Request Radio 1,2,3,4,5 to play via/on alexa dot - no issues
Request Radio 1 to play on a remote speaker via alexa dot to Play3/Connect/Connect Amp - No issues
Request Radio 2,3,4,5 to play on a remote speaker via alexa dot to Play3/Connect/Connect Amp - confirms command but nothing plays.

Site 2: Only a Sonos One on this site.
Request Radio 1 to play - No issues
Request Radio 2,3,4,5 to play - confirms command but nothing plays.

All was working fine so i'm guessing it's still a service issue?
Terms & ConditionsCookie settings