Sonos One - can't turn microphone on

  • 13 January 2019
  • 2 replies

Well, until Friday everything was just fine, I could make requests to Alexa. Since then the microphone is off and I can't turn it back on. I've tried rebooting the unit, I've tried numerous times to turn it on including pressing the mic for 5 seconds. If I press the mic I can make requests and Alexa responds, just can't seem to turn it back to the "on" state. Any guidance appreciated?

Best answer by UKMedia 14 January 2019, 09:40

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2 replies

Many thanks, that’s done the trick.
Userlevel 7
Badge +20
First off, please Disable the Sonos skill in the Alexa App and then Re-Enable.