Sonos one

  • 30 December 2019
  • 1 reply

Hi all

Can someone help me. I have a sonos one which has stopped allowing me to use the touch buttons or the voice commands of alexa. 

how do i rectify this? i have tried restarting the device but to no avail? 

the device is currently under 1 year old. 





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1 reply

Is the Mic button lit?  If not, press it to activate.

As for the touch controls, there is a setting in the app that turns them on and off. 

  1. From the Settings tab, tap System and choose the product you wish to disable/re-enable touch controls on.
  2. Tap "Touch Controls" to disable or re-enable touch controls on that product.