Best answer by Edward R
View original
Sonos not playing Alexa music
I've had the Sonos One for a couple of weeks and it was working fine up until yesterday. The music plays fine through sonos app but is not playing correctly through the speaker upon command. For example, if I ask Alexa "to play Lithium on SiriusXM" she responds "Lithium from SiriusXM playing on Office" but then nothing happens. Any suggestions?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 2 / 2
Userlevel 7
+20
I have already rebooted it twice, and was going to do a hard reset, but Sonos doesn't recommend it. I reached out to Sonos Support on Twitter, but have not heard back. I have also logged out and back in to my Amazon Alexa account to no avail.
My wife got into an argument with the Sonos this morning as it wouldn't stop playing music when commanded. It says something like "I'm not quite sure how to handle that" when asked to pause music when the music was started through the app. Frustrating!
Hi
Can you just check that the white round light is lit on the top of the speaker that isn't responding? If not then the mic has been switched off. Just touch the mic symbol to toggle it back on.
The other thing to check is within the Alexa app Smart Home>Devices, do you have any devices with the same name?
If you start music via the app try including the speaker name when giving a command. e.g. Stop Kitchen
I have two Sonos One's. I just did the update this morning and one is working fine, but the other won't play music when commanded through Alexa (I've tried both Pandora and Amazon music), just like all of you are complaining about. Has there been a fix found for this? I wonder why one of mine works fine, but the other one doesn't. Hope this gets resolved quickly. I was thinking of exchanging the one that doesn't work, but when you set it up, it makes you update the software, so I may still have the same issue.
I have already rebooted it twice, and was going to do a hard reset, but Sonos doesn't recommend it. I reached out to Sonos Support on Twitter, but have not heard back. I have also logged out and back in to my Amazon Alexa account to no avail.
My wife got into an argument with the Sonos this morning as it wouldn't stop playing music when commanded. It says something like "I'm not quite sure how to handle that" when asked to pause music when the music was started through the app. Frustrating!
I have already rebooted it twice, and was going to do a hard reset, but Sonos doesn't recommend it. I reached out to Sonos Support on Twitter, but have not heard back. I have also logged out and back in to my Amazon Alexa account to no avail.
My wife got into an argument with the Sonos this morning as it wouldn't stop playing music when commanded. It says something like "I'm not quite sure how to handle that" when asked to pause music when the music was started through the app. Frustrating!
Userlevel 7
+20
Try powering off the Sonos One for 20 secs and then switch on and let it boot. Please retest
If the problem persists then try the actions I've listed in this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Now it won't work on my iPad. Wont' play with Alexa commands either... Alexa says it's playing but no sound. WTF?
Userlevel 7
+20
If you start music from the iPad app, you will need to specify the room name for Alexa commands to work correctly.
I'm having the same problem. I started out only using the Alexa based commands but as soon as I went to stream music through the Sonos app on my iPad the Alexa commands quit behaving correctly. Seems like there should be a way to easily switch between the 2 options? Not ready to give up yet but definitely frustrated!
Userlevel 7
+20
Is this happening just for Pandora?
Userlevel 7
+20
IF you start music on another device, you may need to state the room name on any subsequent voice command.
Seems this is happening a lot to a lot of different people. I also had the same problem. For me, it only starts acting up if I use a Sonos device (laptop, iPad or iPhone) to get the music started then try to do Alexa commands. It doesn't seem to like that at all and the same thing happens as was mentioned.
This is the classic reason customers should be able to downgrade apps. #apple #sonos hope your listening!
Sonos tech support - please fix this problem. Alexa says "playing on Sonos in living room " then no sound unless i go to the sonos app and play pandora through the app. SOOOOOOO frustrating!!!!!!!!!!
I have the same problem. It happened after the pandora to Sonos update version 8.2. If I say Alexa play new music, Alexa will respond playing new music but it actually will not play the music. No voice commands to play music work right now. Playing music via the app does work. 8.2 ?? Stay away
I am having this same exact issue. I would think anyone who just did the last update is having this issue. I hope someone at SONOS has an answer for this
im giving up with mines, wasted too much time on it.
its going back to shop
its going back to shop
I’m going to return mine. Everything for Sonos is awesome...except Alexa. She’s nothing but a tease.
Same here since around 8/1.
My Sonos One worked well until the 8.1.1 update. It's been borked since. Even after a subsequent update.
I have exactly the same problem! I've uninstalled and reinstalled the apps, still no joy. So I took out a free trial on Spotify - plays through my phone all right but then found that Alexa doesn't support Spotify!! Frustrated and thinking of returning unit to store unless someone can offer an easy solution.
Same here. It just updated software before so not sure it’s connected. Alexa seems to be working OK and Sonos app working OK, just Alexa won’t play music
Page 2 / 2
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.