Question

Sonos Move microphone switches off automatically

  • 14 August 2020
  • 4 replies
  • 61 views

Hi, just bought sonos movd and installation is done. But the last 2 days, I noticed the microphone is switching off automatically. I say alexa in the morning when I wake up, it doesnt reply. I have to switch on the microphone manually. Thiis is strange. 


4 replies

Userlevel 4
Badge +11

Hi @Appam.

Welcome, thank you for reaching out to Sonos Community.

That's odd that the microphone is turning off on its own.

The microphone should be led up all the time unless you turn off the speaker or disabled the microphone.

I suggest monitoring this for the next 24hrs. and if it's happed again you can try to factory data reset the speaker.

Let us know if it works. If you need help with any other information, please be sure to let us know.


 

Do you have a cat?

Thank you. Will monitor and come back. 

No, I don't have a pet at home.

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