Question

Sonos just stops playing!

  • 23 October 2017
  • 7 replies
  • 1938 views
J
Userlevel 5
Badge +9
I often ask Alexa to play a genre of music to my grouped Play 5 and two Play 1s and whilst it initiates playing an Amazon station, i often find that it will get the end of a song (or having played several songs) and then the music just stops.

I'm fairly sure this only started happening since version 8 and also i think it's only happened via a voice command start.

I recently bought a bridge so that my speaker furthest from the router is more stable via Sonosnet although the issue was happening before that.

I've submitted diagnostic 7991733

Any thoughts anyone?
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7 replies

E
I'm having the exact same problem. I ask Alexa to play music on my sound bar, it'll get through two songs and then stop playing.

I've submitted diagnostic number 7998451.
R
I have the same problem. Pandora is stopping after just a few minutes. I submitted diagnostic 8195918.
B
I’m experiencing the same issue. I’ve also submitted a diagnostic
M
Badge
+1 Me too.
UKMedia
Userlevel 7
Badge +20
If you've changed your setup, it may be worth resetting your Voice Control and Alexa integration. Please follow the steps I've listed within the answer in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
P
Same thing happening to me. Music just stops after a few songs. Has happened with my music library, Amazon and Pandora. I have a Play 5, Play 1 and a Connect Amp. I submitted diagnostic #8229939
UKMedia
Userlevel 7
Badge +20
Please try the steps I've listed in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
Remember: Sometimes Red Wine helps :)
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