Question

Sonos beam stopped turning on to Alexa, even though Alexa seems to think it has

  • 22 September 2019
  • 2 replies
  • 58 views

So - it's worked perfectly since new. No updates to either LG OLED or Beam since issue started - "Alexa turn on the TV" and Alexa says "okay". But it no longer turns on. Turning on the TV and the Beam is fine for TV sound as usual. Beam working fine in all other respects including regular Alexa command / response. Connected via HMDI ARC etc. V odd it all worked and just stopped. I see in community where Alexa says it's not responding - clearly not the case here.....
any ideas?

2 replies

Exact same problem here. Someone help us!!!!

Userlevel 7
Badge +22

@edbertran 

@paulmack 

I gather you both are saying that at some point Alexa via the Beam would turn your TV on/off.  Try removing the power from the TV at the main and the same for the Beam. Wait 30 seconds and plug-in the TV first and then the Beam.  Doing so will force a new handshake between the TV and the Beam over HDMI_ARC (CEC) communications.

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