I have a strange issue with my Sonos Beam and Alexa. Alexa is linked correctly in my Beam and responds to all my commands except for the ones to control smart devices.
Things that are working fine with my Beam when I ask Alexa:
- Play music in spotify
- Weather forecast
- Open Skills
- Execute my Routines
- Play radio
The only thing that is NOT working is the control of smart devices such as switches or lights. If I ask Alexa to turn on my bedroom, it answers “I cannot find any device or group called bedroom”. But the same command on other Amazon echo devices that i have at home work fine. And this happens with any device… It’s really strange because the routines execute just fine, even the routines that turn on some lights…
This initially worked fine for about 1 year, but then stopped working in the last couple of months. So i don’t know what happened in between.
I contacted Sonos support and we unlinked the Beam from Alexa completely and added again from scratch with the same result. We also tried switching to wifi (I have it connected through ethernet cable) and the problem still persists.
I also contacted Alexa team and they say they don’t offer support of other manufacturers devices and cannot log in to this system.
So i don’t know what else can I do… My beam should still be under warranty until July 2022.