Sonos Beam and Alexa not playing nice
I purchased my Sonos Beam today, came home to set it up I have spent the past few hours trying to get Alexa to play nice with the Sonos Beam. When I look at my devices on the Amazon Alexa app and website under settings > devices, it will show the Beam is connected however, on the regular devices tab it shows nothing and will not discover the Beam. I have logged out, uninstalled, unplugged, reinstalled, enabled and disabled skills, changed names, stood on my head, did a little dance and I am still not able to get this darn thing to connect to Alexa. The beam is connected to my TV with the optic cable attachment as I don't have an ARC port. I understand that I won't be able to control the TV with Alexa. I would like to at least tell her to play music and work properly..... all ideas, comments and suggestions are welcome. Thanks!
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Yes, I just got the message from support saying the outage has been resolved 🙂
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Indeed, for me too. Wish I hadn’t waited so long to email support... glad to hear things are working for others too!
Just went to rediscover devices and it looks like it found both the speaker and the tv
I was dealing with the same issue and just 'Discovered' and successfully added my Beam (as a speaker).
I'm sure many of you are getting updates too. Here is the latest:
https://www.sonos.com/en-us/support
https://www.sonos.com/en-us/support
I’ve just purchased today the Sonos Beam , and I went mad because I couldn’t set up Alexa to play music ! At least it is a relief to find that it is not my fault ! Thanks for posting that !!!
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Excellent news! Thank you for posting that!
Sounds like there is a major issue going on system wide. Here is the latest response via twitter support
“We're currently investigating an issue with Alexa failing to discover new devices. Our engineers are aware of this and are working to get this resolved as soon as possible. We'll keep you updated once we know more.”
“We're currently investigating an issue with Alexa failing to discover new devices. Our engineers are aware of this and are working to get this resolved as soon as possible. We'll keep you updated once we know more.”
Hey everyone, I'm having the same issue with my Beam as well. the Beam is only showing up as an Alexa Enabled device and not a speaker. Not able to play anything on beam via Alexa Voice Commands. I ask it to play music and it says to enable the Sonos app on the Alexa app and discover the device but the Alexa app does not discover my beam.
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Nothing yet but you’re in good company! Will post the moment we have something, hope you will too. Thanks for the update, and I’m sorry it’s not working for you. It did work for me on Friday, which is a good sign I suspect.
Hey everyone, I'm having the same issue with my Beam as well. My Play 5 is working fine but the Beam I bought yesterday is only showing up as an Alexa Enabled device and not a speaker. Not able to play anything on beam via Alexa Voice Commands. Has any gotten any resolution from Sonos Support on this? I've submitted a diagnostic report via Twitter but haven't heard back yet.
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Just realized my issue is limited to the beams too. All my standalone ones are just fine. Interesting....
I changed both. The One was in the same boat as the Beam, but for some reason I got it working after several attempts. I wrote a tweet hoping that will escalate. I, like you am finding many impacted users. Btw, thank you from saving me the pain of a factory reset.
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Yeah, I was there yesterday. Then I tried the factory reset! And nothing changed. Dang.
Am I correct in guessing that you changed the beam, and Alexa lost it. But you haven’t touched the One in weeks and so it’s fine. Did I get that right?
If so my main advice is: don’t change anything about the One until this gets fixed!
Am I correct in guessing that you changed the beam, and Alexa lost it. But you haven’t touched the One in weeks and so it’s fine. Did I get that right?
If so my main advice is: don’t change anything about the One until this gets fixed!
Forgot to mention - it works fine on my One... Not the Beam.
I have the exact same issue. I was trying to simply reset a few things and cannot for the life of me get Alexa to recognize the Beam as a Speaker and TV like it was yesterday. Tried every combination you can think of just shy of a complete Sonos factory reset.
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Yeah, it’s nice to know I’m not crazy. Well at least not about this!
And yeah, this all worked for me just two days ago so I’ll keep my fingers crossed and I’ll definitely post the moment I get anywhere.
And yeah, this all worked for me just two days ago so I’ll keep my fingers crossed and I’ll definitely post the moment I get anywhere.
gbgib- Thanks for checking in! Helps to know that I am not the only one! I'll hold off on returning the Beam until I speak with support. Hopefully they will help!
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Bingo! Yeah, that's the symbol I see too. My understanding is that's the symbol for the Alexa-input half of the device. I used to have a second device which looked like a speaker which I took for the Sonos-output half of the device. Especially since that one was the icon that allowed me to control the TV or play music.
I think we're in the same boat here, I'm sorry to say.
Personally, I'm going to wait for Sonos support on this one. After trying all the wonderfully written and sensible advice I've still gotten nothing but older. What's more I'm seeing several similar posts in the last few days, which makes me suspect this is a new issue.
I think we're in the same boat here, I'm sorry to say.
Personally, I'm going to wait for Sonos support on this one. After trying all the wonderfully written and sensible advice I've still gotten nothing but older. What's more I'm seeing several similar posts in the last few days, which makes me suspect this is a new issue.
gdgib- it is a circle with lines in it like the wifi symbol.
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When you look at devices Alexa knows about, do you see your Sonos speakers with a speaker icon or something that looks like an echo (hockey puck)? I ask because starting yesterday I couldn't get Alexa to discover any of my Sonos devices (https://en.community.sonos.com/amazon-alexa-and-sonos-229102/starting-yesterday-alexa-cannot-discover-any-sonos-devices-as-speakers-but-sonos-devices-accept-voice-input-6819621), despite being to use Alexa through exactly those devices. I'm wondering if you're in the same boat.
Oh, and @UKmedia, thank you so much for the guide! I have indeed walked through it to no avail. But that's my issue, and it may not be the same as this one.
Oh, and @UKmedia, thank you so much for the guide! I have indeed walked through it to no avail. But that's my issue, and it may not be the same as this one.
UK- Yes, Alexa and Sonos both have apple music as the default.
I have attempted several commands; "Alexa play music", "Alexa, play apple music", "Alexa, play Maggie Rogers", "Alexa, play music on Sonons Beam", "Alexa, play music in TV Room" all of these commands result in "add skill", "discover your Sonos Beam", etc....
I have attempted several commands; "Alexa play music", "Alexa, play apple music", "Alexa, play Maggie Rogers", "Alexa, play music on Sonons Beam", "Alexa, play music in TV Room" all of these commands result in "add skill", "discover your Sonos Beam", etc....
Userlevel 7
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Can you just confirm that you have added the same music services to Alexa and the Sonos App? Also, have you chosen the 'Default Music Service' within 'Settings>Music>Choose default music service'?
Also, can you please confirm the command that you are asking?
Also, can you please confirm the command that you are asking?
Hi Ken and UK!
Thanks for your suggestions. I really appreciate your time. I am still unsuccessful in getting Alexa to discover my Beam.
Ken- I don't have the option to remove because Alexa isn't even picking it up as a device. I have added a lamp switch just to see if Alexa will discover it and that works just fine. When add it I then get the option to "Forget" but again, it only shows the lamp or nothing at all.
UK- I attempted all the steps you gave multiple times yesterday and this morning as I was looking on past questions to get some help.
The names are as follows (Ashley's Alexa App, Bedroom Stick, Sonos Beam, Main Stick) all are reported as online.
Skills I have enabled include Sonos, Apple Music, TP-Link. I added the TP-Link to test if Alexa would find a lamp and that was set up with no problems.
I have logged off all Amazon accounts and only logged back on when Sonos or Alexa asked.
I have unplugged the Beam and waited and attempted the setup again. The Sonos Beam tells me the speaker has already been set up and flashes a red light at me and then the solid white light comes on and works with the Sonos app just fine. Alexa will speak to me but when I ask to play music Alexa continues to tell me that I need to add the skill and no new devices could be found. However, yesterday Alexa was telling me that "Sonos Beam could not be found", today it is just "no new devices".
Thanks for your suggestions. I really appreciate your time. I am still unsuccessful in getting Alexa to discover my Beam.
Ken- I don't have the option to remove because Alexa isn't even picking it up as a device. I have added a lamp switch just to see if Alexa will discover it and that works just fine. When add it I then get the option to "Forget" but again, it only shows the lamp or nothing at all.
UK- I attempted all the steps you gave multiple times yesterday and this morning as I was looking on past questions to get some help.
The names are as follows (Ashley's Alexa App, Bedroom Stick, Sonos Beam, Main Stick) all are reported as online.
Skills I have enabled include Sonos, Apple Music, TP-Link. I added the TP-Link to test if Alexa would find a lamp and that was set up with no problems.
I have logged off all Amazon accounts and only logged back on when Sonos or Alexa asked.
I have unplugged the Beam and waited and attempted the setup again. The Sonos Beam tells me the speaker has already been set up and flashes a red light at me and then the solid white light comes on and works with the Sonos app just fine. Alexa will speak to me but when I ask to play music Alexa continues to tell me that I need to add the skill and no new devices could be found. However, yesterday Alexa was telling me that "Sonos Beam could not be found", today it is just "no new devices".
I disabled the Sonos skill, removed the Sonos from the Alexa app by "de-registering". reinstalled the skill and scanned with no luck. I am still not finding the Sonos Beam. Alexa app tells me "no new devices found" as well as the Beam will tell me the same if I tell Alexa to "discover devices".
All accounts are the same, preferred music subscription is added and logged in, mic is on, software is up to date, I have tried the commands in different ways....... I can ask Alexa what the weather is and that works. She even tells me to enable the skill for the Sonos Beam and then discover devices. But then I get "no new devices found" every time. But each time in settings the Sonos Beam shows up as online in settings.
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