Sonos and Alexa - Starting Music with Alexa and then swithcing to the Sonos App

  • 7 October 2017
  • 2 replies
  • 363 views

I started playing music from Amazon Music using Alexa which worked fine. When I sat down with my Sonos app on my PC and changed to another album, the Sonos app showed it was playing the new music but in fact, it was playing the original music I had started with Alexa. I had to tell Alexa to 'Stop' before the album would play.

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2 replies

Userlevel 7
Badge +19
Hi there, User107324. Are you still seeing the same behavior with Alexa and Amazon Music? If not, please submit a diagnostic and I'll be happy to take a look at what is going on. Be sure to reply with the confirmation number it gives at the end.
Userlevel 7
Badge +20
Were you using any groups?