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Sonos 1 gen 2

  • 27 December 2019
  • 3 replies
  • 124 views

My daughter has a new sonos 1 gen 2, cant get it to pair with apps (alexa). Alexa responds to questions but when asked to play music it won't, says to enable skill, which we've done, then ask to discover device but it can't find her phone, or mine

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Best answer by jgatie 27 December 2019, 15:06

Sorry, my bad.  Here’s the instructions from the FAQ page:

 

https://support.sonos.com/s/article/3517?language=en_US

 

Get Started

In the Sonos app for iOS or Android, tap the Settings tab. Under Voice, select Services > Add a Service > Amazon Alexa. When prompted, sign into your Sonos account.

 

2

Choose your rooms

After selecting Add to Sonos, you’ll see a list of your Sonos speakers that can be set up with a voice service. Choose the rooms you’d like to set up with the Amazon Alexa and then tap Add Amazon Alexa.

 

3

Sign in to your Amazon account

After selecting your speakers, tap Sign in to Amazon to be taken to the Amazon login page. Follow the on-screen instructions to enable Amazon on your Sonos speaker. When prompted, select Go to Alexa app.

 

4

Link music services in the Alexa app

Ensure that the music services you link in the Alexa app are also added in the Sonos app.

 

5

Use Amazon Alexa with your Sonos speaker

Return to the Sonos app and select I’ve set up my music in Alexa. You’re now ready to use Alexa with Sonos.

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3 replies

Did you activate Alexa on the Sonos One under Settings > System > Voice > Alexa?

Have you set a default music account in Alexa?

Is your Alexa music account the same one as used on Sonos?

Does the Sonos One have a unique name in the Alexa app?

We did settings>system but we couldn’t find voice 

Sorry, my bad.  Here’s the instructions from the FAQ page:

 

https://support.sonos.com/s/article/3517?language=en_US

 

Get Started

In the Sonos app for iOS or Android, tap the Settings tab. Under Voice, select Services > Add a Service > Amazon Alexa. When prompted, sign into your Sonos account.

 

2

Choose your rooms

After selecting Add to Sonos, you’ll see a list of your Sonos speakers that can be set up with a voice service. Choose the rooms you’d like to set up with the Amazon Alexa and then tap Add Amazon Alexa.

 

3

Sign in to your Amazon account

After selecting your speakers, tap Sign in to Amazon to be taken to the Amazon login page. Follow the on-screen instructions to enable Amazon on your Sonos speaker. When prompted, select Go to Alexa app.

 

4

Link music services in the Alexa app

Ensure that the music services you link in the Alexa app are also added in the Sonos app.

 

5

Use Amazon Alexa with your Sonos speaker

Return to the Sonos app and select I’ve set up my music in Alexa. You’re now ready to use Alexa with Sonos.