Question

Problem with IOS update

  • 3 January 2018
  • 2 replies
  • 249 views

Since I updated to iOS 11.2.1 2 days ago, Alexa does not respond to certain voice commands via my Sonos One.
Has any else had a similar problem?

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2 replies

Userlevel 7
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Please open the Alexa App>Smart Home>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'. If the problem persists, you could try a complete reset of voice control by following the steps I've listed in the Answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

Let us know how you get on.
Hi

Thanks very much for the advice!

Disabling and re-enabling seems to have done the trick for now!

I’ll see how it goes and let let you know.