playing apple music

  • 17 May 2020
  • 1 reply

My problem is playing music through Apple or sound. I can play music normally from phone, asking weather through Alexa etc. Problem is example “Alexa, play burn it to the ground”...”burn it to the ground by nickel back from Apple Music” and nothing.  No music. 

1 reply


Can’t help, but I have the same issue.  No music when using alexa on a sonos one and a move.  If I ask for a BBC radio station, it’ll play the BBC sounds jingle followed by silence.  Apple Music and Spotify both don’t work by voice.  Everything is fine through the app and all services appear to be set up correctly.

i migrated to google assistant because of this issue, but one of the speakers (Move) is still problematic with voice commands for music.

hope someone can point us in the right direction!