Answered

PLAY 3 WITH ALEXA PROBLEMS LINKING

G

I am struggling to connect my Sonus Play 3 with Alexa.  Does anybody have any ideas ?  Both the Sonus and Alexa app are up to date (Software) I have enabled the Sonus Skill in Alexa and linked the account.  I have a dedicated Alexa device to use but I cannot find the Sonus via the Alexa app.

Is it even possible on an older speaker like the Sonus Play 3, Ive been advised it is but cannot get it to connect.

 

Ive also disabled and enabled the Sonus skill in the Alexa app with no joy.

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Best answer by GuitarSuperstar 13 May 2022, 15:37

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4 replies

J

The Play:3 is an old speaker and does not have built in Alexa.  Please read @Airgetlam ‘s earlier reply on this thread.

 

B

Hi, 

I've been having similar issues connecting my Play 3 and so far haven't found a solution. I'm coming to the conclusion that it's not possible, so would be grateful to hear from anyone that has actually succeeded with the Play 3.

Alexa and Sonos accounts are linked in the alexa app, and my Play 3 speaker is recognised on the system during setup. However, alexa still won't play through the Sonos. 

When I try to add voice assistant in the Sonos app it takes me to the alexa app, where it appears all is setup, but it clearly isn't. Also, when I go into my specific alexa settings and try to change the default speaker, my sonos play 3 is on the listed, but greyed out and unselectable! The help says that 'for a speaker to work with an echo input, it must be able to play all audio. Your preferred speaker is only available to certain types of audio, like music and audio books'.

 

So maybe it just don't work! 

Airgetlam

Note, however, that as the PLAY:3 has no built in microphone, you’d need to be using an external voice activated device to control the Sonos system, either a Sonos device with a mic, or an Alexa device itself. 

Bruce
G
Userlevel 7

Yes, it is possible to use Alexa to control the Play:3.

In the Alexa app under Devices, have you tried to add the device and allow the Alexa app to discover the device? If Alexa can’t detect it, you might try unplugging the Play:3 from power for a couple of minutes and reboot your router and phone.

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