Not able to use voice commands for spotify
Whenever I say "Alexa, play x song", she replies with"x song by x artist from spotify, sorry that device is offline". I have spotify premium so I don't understand why it does not work.
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Can you follow these steps and let us know how you get on:
1/ Power down your Sonos One for 5 secs and then allow it to boot;
2/ Open the Alexa App>Devices and select 'Forget' against your Sonos One;
3/ On your Sonos One, please ask 'Alexa, Discover Devices'
4/ Open the Alexa App>Devices and check if your Sonos One is shown as 'on-line'?
It is shown as online
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