I gifted a One to my parents and my dad called to say he can’t successfully add Alexa to his new speaker that he added to his existing sonos system. I thought “this guy can’t do anything on his own.” So, I get him on facetime and remove voice assistant from one of my speakers so I can walk him through the process. I open up my app, click settings, click system, click on Sonos Move (the speaker I chose as the demonstration piece), click Add a Voice Assistant, choose Amazon Alexa, choose Add Amazon Alexa, Choose add Amazon Alexa, click sign in to Amazon, choose get started, choose allow, get a blank screen with a done option in the top left hand corner, it takes me back to the sonos app/system/sonos move AND I am right back where I started. No Amazon Alexa added. I have done this 15 times with two different mobile devices and am getting the same outcome. WTF???? My dad isn’t helpless. Or, we both are. Help me!!!!
Best answer by Corry P
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