New Sonos Updates disconnect my Alexa from the Sonos One ....sigh!

  • 20 November 2017
  • 3 replies
  • 384 views

I just recently added a Sonos One (October 24th) to my Sonos system. Alexa worked fine. Two updates have been added since then and both updates disconnect the Alexa. This seems odd. I've did find a work around solution that was posted on this right after October 26th.

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3 replies

Userlevel 7
Badge +20
Hi

Can you try the following actions that I've listed in the answer in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Thank you UKMedia - your work around solution has worked and is now posted on the fridge for the future! Hopefully sonos sends future updates that stop disconnecting alexa!
Userlevel 7
Badge +20
Great news 🙂