New Play1 - Will not add to the system

  • 25 October 2017
  • 1 reply

I am trying to add the new Play1 to my system.

Using the 'add a new player' function... it finds the new speaker, asks me to press the button on the back but then just keeps coming up with an error saying it can't connect???

It suggests moving it closer to the router, but it is only 2 metres away!

Any ideas?

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1 reply

Try hardwiring to the router via Ethernet. Then see if it connects. After it completes, try wirelessly. If it does not connect wirelessly, I would return it, for there may be a fault in the WiFi card.