Best answer by UKMedia
View originalMusic won't play
I have a sonos one, set up perfectly the first time then we had a WiFi account change and now will speak and say playing through Spotify or tune in radio but no sound come out??? I have re set speaker and still the same any help really greatful. I can play music manually through Spotify but not by voice.
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Worked for me too... IT as always bringing joy but only with considerable time investment...
Hi both
Please select Alexa App>Skills>Your Skills>Sonos and then 'Disable' followed by 'Enable' and then retest.
If the problem persists and you can output Audio via the Sonos app, then please follow the steps I've listed within the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Please select Alexa App>Skills>Your Skills>Sonos and then 'Disable' followed by 'Enable' and then retest.
If the problem persists and you can output Audio via the Sonos app, then please follow the steps I've listed within the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
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