Linking Alexa and Sonos speakers impossible

  • 10 August 2019
  • 2 replies
  • 76 views

I just bought two Sonos One speakers and Beam. Non of them will let me link Alexa to them. I have logged out of all Amazon apps to no avail and keeps saying ‘Having trouble logging into account’. This is beyond frustrating. Any help would be greatly appreciated.

2 replies

Userlevel 7
Badge +20
Hi

Can you open https://www.sonos.com/myaccount/profile/ and check that your address is correct first. Then can you indicate how far through these steps before you hit the problem: https://support.sonos.com/s/article/3517?language=en_US
Finally able to load but had to create an all new Amazon account with a matching email address as my Sonos account. This seemed to finally do the trick. What a nightmare trying to search forums and the internet to find it was all because an email address wasn’t matching to auto login in the app. Very poor user experience

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