Problems encountered so far:
1) Would not recognise my Living Room and play music then randomly did.
2) Says it cannot work in my kitchen even though works fine in Sonos App, and also listed in Alexa App.
3) When I say 'Play (artists) in Living room" it just plays the last song listed on the Songs App. No way at all to select artists via voice command.
4) When asking it to stop etc, have to shout at it.
I know its beta but this is unusable and not like a usual Sonos Beta- very poor quality needs pulling and sorting out first. Fault may be with Alexa which I have generally found next to useless, for example very poor at controlling my Nest Thermostat etc.
Fortunately the Sonos app itself still works fine and never lets me down.
Could it be because we are operating on a Sonos bridge?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Page 2 / 2
Userlevel 7
+26
Hi guys, some really great Alexa and Sonos troubleshooting steps to start with here.
@scottreadman, if you missed it elsewhere, we're working with Spotify and Amazon Alexa teams to get voice control for them working on Sonos too. It's just not quite ready yet. We wanted to get this in the hands of everyone as soon as we felt it was ready to be seen. There are still the odd issue, but overall it's pretty great.
The integration will continue to improve over time.
@scottreadman, if you missed it elsewhere, we're working with Spotify and Amazon Alexa teams to get voice control for them working on Sonos too. It's just not quite ready yet. We wanted to get this in the hands of everyone as soon as we felt it was ready to be seen. There are still the odd issue, but overall it's pretty great.
The integration will continue to improve over time.
Having similar issues. Sonos stated many times over the last year that they will not release this until it satisfies their usual quality and user experience standards but it couldn't have fallen shorter. Terrible, buggy and unusable as it stands. The lack of Spotify is utterly mystifying and can only be some sort of crazy Amazon stipulation. Poor form.
Userlevel 7
+22
Could it be because we are operating on a Sonos bridge?
No. Most unlikely
Probably worth ensuring you've done a system power down and restart (Turn off power to router, Sonos, Alexa, and ALL devices attached to your network. Then restart router, wait a few mins. Start Bridge, wait a couple of mins. Then Sonos units. Then the rest of your network devices.
Then have another play
Page 2 / 2
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.