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How to activate Alexa mics on Sonos One surrounds?


I have a Beam with two Sonos One surrounds, and it's my understanding that the mics on the Sonos Ones are by default OFF, and that the Beam is the only one with mic input for Alexa. Is there a way to turn on the mics on the Ones? I ask because I'm usually closer to the Ones than the Beam when using Alexa, and Alexa on the Beam usually has trouble hearing me (I usually have to yell). Thanks!
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Best answer by Ryan S 21 July 2018, 00:48

As soon as you Enable the Sonos skill within Alexa then all Sonos Alexa devices have the capability to take voice commands. Can you please open the Sonos App>Settings>Room Settings>{Your Sonos One} and ensure that Voice Services are Enabled? If not please click Enabled and follow the prompts.
This would work for everything but with the Beam and Sonos Ones.

When bonded with a Beam, Sonos Ones will have Alexa disabled on them. We found during testing that the best experience was when the Sonos Ones microphones were turned off. CEC based Alexa commands don't work through the Sonos One, so if those were hearing your commands instead of the Beam, it wouldn't pass them to the TV. I'll pass the word along to the team that you'd like to be able to turn the microphones back on, and more importantly, that the Beam is having trouble hearing you. That shouldn't be the case.

You might want to give us a call on our support line and see if they can help get the setup cleaned up a bit and improve the Beam's listening.
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Userlevel 1
I am having exactly the same problem too. Beam never hears me. Especially when playing music or tv. It should not be hard to have the ability to pass voice command from one to beam and beam to tv with a software update.
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I was truly disappointed when, after spending nearly $1000 on Sonos gear, I found my Sonos Ones crippled once I added the Beam. I bought the Sonos Ones and a Beam specifically for full room coverage with Alexa. The One's are marketed as one of the best Alexa speakers on the market. There is no mention that Sonos would disable Alexa if you used them in a surround setup.

Sonos seemed to offer such a great, versatile system: you could use the Beam and Ones as a brilliant sounding 5.x surround setup; you could switch over to music and they would work together to fill your room; you would have three top-of-the-line smart speakers with sensitive microphones to pick up Alexa commands around your room. Except for the last part. We have to yell across the room to have the Beam pick up our voice when the One's are sitting 6" behind our head.

Please Sonos, at least give us the option to turn Alexa on/off on the Ones in a surround setup. If the choice is to enable Alexa on the surrounds without the ability turn on/off my TV, or remove Alexa from the surrounds completely, I'll gladly choose the former. I use Alexa far, far more than I use Sonos to turn on/off my TV.

I hope you can fix this and bring out the full value in our Sonos systems.

Thanks!
Userlevel 1
Bought Sonos beam and 2x sonos One with subwoofer combo. Alexa situation super disappointing. It is nonsensical to disable the one’s mics. Surround speakers are always closer to people. So not turning on the ones mics basically means yelling at the beam from all the way across the room next to your TV - any time you want to use Alexa - especially when music is coming out of the beam. Ones mics would have been an excellent solution. Figure it out Sonos. It’s just software.
Userlevel 1
As soon as you Enable the Sonos skill within Alexa then all Sonos Alexa devices have the capability to take voice commands. Can you please open the Sonos App>Settings>Room Settings>{Your Sonos One} and ensure that Voice Services are Enabled? If not please click Enabled and follow the prompts.
This would work for everything but with the Beam and Sonos Ones.

When bonded with a Beam, Sonos Ones will have Alexa disabled on them. We found during testing that the best experience was when the Sonos Ones microphones were turned off. CEC based Alexa commands don't work through the Sonos One, so if those were hearing your commands instead of the Beam, it wouldn't pass them to the TV. I'll pass the word along to the team that you'd like to be able to turn the microphones back on, and more importantly, that the Beam is having trouble hearing you. That shouldn't be the case.

You might want to give us a call on our support line and see if they can help get the setup cleaned up a bit and improve the Beam's listening.


I would like to second this, please pass on feedback that consumers would like to reactivate Sonos Ones microphones when used as surround speakers. I purchased these over Play:1’s for Alexa functionally. As it sounds with many on this thread, dissapointed to be mislead.
An update in software it seems will remove many customers frustrations.
I absolutely agree....
This is really poor that when using Sonos Ones as surround speakers, then Alexa is not an option to use on them.
I have the same issue. Since I added my Play 1's as surrounds my Beam (which was very responsive) now doesnt hear me very well at all. I have to get up and go and speak to it close quarters !
Userlevel 1
I was truly disappointed when, after spending nearly $1000 on Sonos gear, I found my Sonos Ones crippled once I added the Beam. I bought the Sonos Ones and a Beam specifically for full room coverage with Alexa. The One's are marketed as one of the best Alexa speakers on the market. There is no mention that Sonos would disable Alexa if you used them in a surround setup.

Sonos seemed to offer such a great, versatile system: you could use the Beam and Ones as a brilliant sounding 5.x surround setup; you could switch over to music and they would work together to fill your room; you would have three top-of-the-line smart speakers with sensitive microphones to pick up Alexa commands around your room. Except for the last part. We have to yell across the room to have the Beam pick up our voice when the One's are sitting 6" behind our head.

Please Sonos, at least give us the option to turn Alexa on/off on the Ones in a surround setup. If the choice is to enable Alexa on the surrounds without the ability turn on/off my TV, or remove Alexa from the surrounds completely, I'll gladly choose the former. I use Alexa far, far more than I use Sonos to turn on/off my TV.

I hope you can fix this and bring out the full value in our Sonos systems.

Thanks!
i also have to agree. I am very disappointed to find out that the microphone is turned off on the sonos ones. Sonos, are you planning on making a change to this?
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What should we do to get an answer from Sonos?
Nothing is clear, please Sonos, provide an answer! Either this is technically not feasible and explain why, or please add this features that everybody having one Beam and 2 Ones as surround want to see implemented!

Thank's!
Userlevel 7
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As soon as you Enable the Sonos skill within Alexa then all Sonos Alexa devices have the capability to take voice commands. Can you please open the Sonos App>Settings>Room Settings>{Your Sonos One} and ensure that Voice Services are Enabled? If not please click Enabled and follow the prompts.
This would work for everything but with the Beam and Sonos Ones.

When bonded with a Beam, Sonos Ones will have Alexa disabled on them. We found during testing that the best experience was when the Sonos Ones microphones were turned off. CEC based Alexa commands don't work through the Sonos One, so if those were hearing your commands instead of the Beam, it wouldn't pass them to the TV. I'll pass the word along to the team that you'd like to be able to turn the microphones back on, and more importantly, that the Beam is having trouble hearing you. That shouldn't be the case.

You might want to give us a call on our support line and see if they can help get the setup cleaned up a bit and improve the Beam's listening.
Userlevel 3
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Has there been any movement with this? I'd sure like to use the microphones on my Ones so I don't have to scream across the room at the Beam. Why can't the One's simply relay the CEC command over to the Beam?
Userlevel 1
Please fix this! Please enable alexa mics on Play Ones surrounds

Just curious. As the only time the mics on the Sonos One's are disabled is when they are set-up as surround speakers with a Beam, why is this an issue? Is the mic on the Beam not sufficient?
correct. The mic on the beam is not sufficient. It’s preferable to have the mic’s on the “ones” enabled so you don’t have to shout. This could be for regular functionality and not CEC in the short term if it made some fix happen. At least make it an option for the consumer.
I live in a big studio apartment and the beam mic doesn’t always pick up my voice bc it’s over by the tv. There’s a Sonos one right next to my bed that I wish I could use to control Alexa instead of yelling across the room. Pls give this control back to the user! Thanks.
I’m not sure about the cec functions since I can ask everything to Alexa through my iPad and it works !

CEC functions would be turn on/off TV, switching inputs, and volume control. It should be noted though that CEC functions are not the only way to control these features, and not all TVs support these features, so it does makes sense that some/many users would give up CEC functions to get the mics turned on surround speakers.
Has there been any progress on this? Any forward looking statements from Sonos? I wouldn’t have purchased One’s as my surrounds had I known about this limitation.

At the very least I’d like to be able to choose which mic is in use on a 5.1 setup. My rear right one is in a much better place to hear me. I may end up installing another dot, which is insane.

I’d love to have an update on this from the Sonos team. We want to use our surround Ones the way we want. 
 

Please allow us to use the mic and have Alexa function on the surrounds. This has been a request from many people on this thread. It seems like a common need and should be a reasonable request to the dev team. 
 

Very frustrating at the moment since the mic on the Beam sucks!

Please fix this! Please enable alexa mics on Play Ones surrounds
The Ones will work as Alexa mics when bonded with the playbar, playbase, or Sonos Amp.
Hello, i have beam and i planed to buy two ones, not only for better soun but mainly because alexa has very hard time to hear me once music is playing. Now i read here, that its not possible to talk to ones microphone. Can you please sonos respond, if you plan to add this feature soon? If not, iam not buying another 2 speakers. But cmon, its pretty stupid not allow just pass voice from smaller ones to beam.
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Even if you let us choose only one of the One’s for the Alexa mic and disabled the beam mic that’d be better the clunky Alexa setup now.
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Not sure I was clear. Somebody here said that the surround mic is deactivated because a request to Alexa through the surround about CEC feature wouldn’t work. But I’m not sure this is true because I can ask Alexa on my iPad to switch on the TV and it works. No reason that it doesn’t work with the surround.

I once purchased the Beam and Sub, had nothing but problems with it, returned them. Kept the Sonos ones, but now  having the mic problem, just stopped working and yes I did disable sonos and re-enable it in my skills and  yes i tried to turn on the mic, still not working. I am now replacing all sonos components and will never have another sonos device in my house and I will never recommend sonos to anyone wanting he experience sonos promises, but never delivers.

Please fix this! Please enable alexa mics on Play Ones surrounds

I've the same problem. So please take a look and fix this damn thing!

I spend half day trying to enable Alexa with Sonos 1 when setup in 5.1 and was not able to do it as the link to Alexa is lost as soon as you configure the play ones from stand alone to 5.1. This is very frustrating as I bought them for this purpose replacing 2xPlay 5 that i am using stand alone in another room. Please SONOS fix this setup issue. I do not want to add another Echo for this purpose. Thank you

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I am a Google Assistant user (on a Beam, setup with One’s as surrounds) and have no Alexa experience, but it does seem odd to me that Beam-users should have to shout at their Beam to have Alexa work. With GA this has never happened to me. With some issues I have had it has helped to uninstall GA from Sonos and then reinstall it. Would this not also work on Alexa?

Userlevel 7
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I once purchased the Beam and Sub, had nothing but problems with it, returned them. Kept the Sonos ones, but now  having the mic problem, just stopped working and yes I did disable sonos and re-enable it in my skills and  yesi tried to turn on the mic, still not working. I am now replacing all sonos components and will never have another sonos device in my house and I will never recommend sonos to anyone wanting he experience sonospromises, but never delivers.


If you still have the Sonos One’s, can you open the Sonos App>Settings>Services>Voice Services>Amazon Alexa and ensure that they are listed as enabled.

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