I've had my Sonos speakers for many years, and I was also in the beta test for when Amazon Alexa was being tested. I understand that the Alexa Play Multi room feature was removed due to issues that needed more work, however I've always been able to get around that, as stated 9 months ago in the community discussion, by having my Android app previously select all rooms. Then when I say, Alexa, play blah in bedroom, it would play it on all my speakers. I've noticed over the past few weeks now that Alexa ignores my Sonos app speaker group setting and only plays in the specific room I tell it. Anyone else having this issue?
Best answer by Edward R
Hi, psilver. This should not be the case, as far as I am aware. What is the exact command you are giving? Be sure to check this thread that advises how to resolve Alexa issues. If those tips don't work, not to worry, we can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.