The green mute light will not go off on my Sonos One speakers. The speakers are not operating.The sub and play bar are OK. Turned off/on the power to the Ones. When reconnected with the wi-fi, the light went white for just a second, then went back to green. ??????
Best answer by Flyfishferd
Hello Annabel S,
Believe or not I got the speakers to go white. I sent a diagnostic report yesterday but did not write the confirmation number down. I don’t know if there is a place in the app where I can retrieve it. What I ended up doing was unplugging both speakers and leaving them unpowered for a little longer then I did the first time. I plugged them back in and they stayed on white. Go figure. I want to thank you for such a quick response to my issue. These speakers are just beautiful to listen to. If Anything pops up again I’ll contact the community.