Echo Dot Alexa doesn't allow us of built it Alexa on Play one

  • 14 January 2018
  • 3 replies

We bought two Play ones and an Echo dot. Echo dot so that we can drop into another room. However now, the Play one that is in another part of the house and far from the Echo Dot will not allow us to use the Alexa services anymore. Very frustrating. Any suggestions?

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3 replies

Userlevel 7
Badge +20

Can you confirm that you've got the Play:1's (Without Alexa) or Sonos One's (With Alexa)?

The device that is not responding to voice commands , does this work okay via the Sonos App?
Sonos ones with Alexa that are connected to an echo dot. Before we connect to echo dot the Alexa feature on Sonos was fine. But since connecting no longer works. And only the Echo dot responds.
Userlevel 7
Badge +20
When you say connected, do you mean via Alexa Groups? If so, these aren't supported nor required. If you control Sonos via an Echo Dot, you must include the room name. e.g. 'Alexa, play soft jazz on Kitchen Sonos' where Kitchen Sonos is a Sonos player name.