Best answer by Keith N
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Drop in on Alexa
Userlevel 2
I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?
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Does Sonos PM read customers request? This is so basic for calling itself an Alexa-capable device. C’mon!
Just spent £1000’s moving from S1 to S2 to put a Sonos device in every room of a three story house - put Ones and not SL’s in specifically so we could use drop in instead of yelling around the house - very disappointed that I now find it’s not supported between Alexa enabled Sonus devices…. Sonus has an opportunity to be at the heart of the smart multi room revolution don’t lose that opportunity by shortcuts in your Alexa implementation - have bought 2 Arcs that have 4 microphones a piece and they can’t even call each other - :-(
Road map please
Just to add/assist here, you may find that there are 3rd party mobile Apps that can do this kind of thing with Sonos devices already. I won’t specify/promote any particular App, but a search using the term ‘Sonos’ on a mobile App Store usually results in such Apps appearing in the results list.
Just spent £1000’s moving from S1 to S2 to put a Sonos device in every room of a three story house - put Ones and not SL’s in specifically so we could use drop in instead of yelling around the house - very disappointed that I now find it’s not supported between Alexa enabled Sonus devices…. Sonus has an opportunity to be at the heart of the smart multi room revolution don’t lose that opportunity by shortcuts in your Alexa implementation - have bought 2 Arcs that have 4 microphones a piece and they can’t even call each other - :-(
Road map please
I agree, Is there a reason why they can’t figure out drop in on the Sonos speaker? Please make this happen!
Update on this thread:
sonos does not support drop-in within community threads, hence no response from them.
they do however support announcements, which is why they told us to enjoy the “smart speaker”
this thread has all the best features of a smart thread, and not a fully enabled thread.
I suspect their marketing data will help them prioritize thread drop in functionality.
/sarcasm off
+1 for a drop in support in the sonos smart speaker lineup
Adding the drop in feature would be brilliant addition to all the Sonos voice controlled products. I just hope you can get permission from Amazon to use the feature soon.
+1, looking for this functionality as well (even though it’s likely an Amazon restriction). Any sort of roadmap update would be nice though.
Thanks!
Just adding that I too would love for the Alexa integration to include all the features.
Please add me to the list. I have seven Echo devices that I’d love to upgrade to Sonos, but we use the currently unsupported features too much to make the switch without their being enabled.
:)
Everyone also repeats they are absolutely sure it’s easy, usually by stating their a network engineer or something as proof of their expertise. None of us have actually seen Sonos code though.
I don’t really think it’s all about the technical coding anyway. There is the communications licensing to be factored in for every country Sonos would implement this in, testing, and the fact that Sonos likely doesn’t want to be constantly keeping up with every feature Amazon or Google adds to their systems that isn’t music related. I certainly not against the feature, but since it hasn’t been done in well over a year, I wouldn’t hold my breath that it’s coming.
If it’s a critical feature for you, and you can’t accept having a separate Sonos speaker and echo product in the same room, then it’s best to look at other products.
Keith doesn’t work at Sonos anymore, and hasn’t for sometime. Regardless, it seems pretty clear that Sonos policy is to never say never on feature requests.
I looked at the AWS spec for this and it is trivial to enable. It’s a shame that the Sonos stack isn’t open source. You guys would have been much better served having the community manage the solution. You have great hardware/firmware for the money, but your software and UI/UX has always been sorely lacking.
Everyone always thinks that whatever change they want can easily be done. And Sonos is not going to go open source as they surely want to protect their intellectual property and ensure they have full control over the user experience.
i don’t think you realize how many of us walk away from your solutions because of your deficiencies. My several thousand dollars just went to a competitor setup because I gave up on you. Sad… I liked your products originally.
They have access to lots of marketing data, pretty sure they have a rather good idea of how decisions are impacting the business. It’s my understanding that drop in/calling features are not that widely used by customers. It’s surely important for Amazon and Google, but likely much further down the priority list for Sonos. Since Sonos currently can’t seem to produce products as fast as they can sell them, seems like product sales is not the biggest concern right now.
I looked at the AWS spec for this and it is trivial to enable. It’s a shame that the Sonos stack isn’t open source. You guys would have been much better served having the community manage the solution. You have great hardware/firmware for the money, but your software and UI/UX has always been sorely lacking.
i don’t think you realize how many of us walk away from your solutions because of your deficiencies. My several thousand dollars just went to a competitor setup because I gave up on you. Sad… I liked your products originally.
Userlevel 7
+21
It’s not supported by Amazon. Alexa enabled 3rd party devices and speakers all seem to have this issue, annoying as it is!
Spent some time going round in circles to get drop in working. So apparently it’s not supported on Sonos One. Not impressed as this replaced my first Sonos. In fact very unimpressed.
Recently Amazon announced a “Drop in everywhere” feature which allows a multi-way conversation across the house. Of course, this isn’t supported on Sonos either.
Over the years I have gradually replace my Alexa devices with Sonos ones for the sound quality but I really, really miss this feature.
Surely Sonos could let us know whether it is on their roadmap or not?
Hi. Sonos make multiroom audio systems that can be controlled by voice using Alexa or GA. They don't make Echo or Google devices. And certainly not a combination of the two.
That is not to say Sonos won't add such a feature. But it does mean that they may be listening to their customers and saying 'sorry, no, not a priority at the moment'.
Wow, very disappointing that drop in is not supported. This would be an awesome feature and a great reason to buy Sonos speakers for every room.
It’s also disappointing that Sonos has basically ignored this thread for over a year. Come on Sonos, listen to your customers!
I must admit, when I purchased some new Ones plus a beam I thought it was a given that the Alexa drop in feature would be included. Please update so this is available and let us know. It can’t be that hard if a £15 echo dot does the job!
I have long had a Sonos 5 and Playbar and Playbase. Recently bought a Move. We have an Amazon Echo in my daughter’s room and the Drop In feature is pretty valuable.
Need the Drop In feature in the Sonos Move!!!!!!!
I’ll chime in on this one too, have used a mix of amazon & Sonos products round the house and its very limiting that you can only use some features in certain rooms. As a layman it seems hard to understand how features that are included in a small cheap echo dot can’t be replicated in Sonos hardware.
If the speaker has Alexa why doesn't the Alexa inside the sonos work like all alexas? Don't put Alexa in the damn speaker if it's Alexa handicapped. Drop in is a basic feature on any Alexa! Fix this phuck up! Boneheaded move sonos. Fire the assholes responsible for not fixing this asap!!! Just go buy the Alexa bigger speaker sounds as good or better than the Sonos speaker anyway and Alexa works properly in it. Really stupid mistake. Do your R and D next time.
Yes, please implement full Alexa support including Drop In.
Sonos at $199 competing with other smart speakers .... you must have calling and drop in...please add me to the list
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