Question

Ask Alexa to play music twice via Spotify


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Whenever I ask Alexa to play music from Spotify she always says “now playing...” however there’s then silence. If I then repeat my request she says the same thing but the music does actually start playing - is there a fix?


12 replies

Userlevel 7
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There have been a fair few reports of this and I’ve experienced it occasionally but can’t reproduce it consistently.  Can you submit a diagnostic after it next happens and post the number in this thread and hopefully, someone from Sonos can investigate.

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Just experienced again. Diagnostic 337353146

Userlevel 4
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Hi folks. Thanks for reaching out, @David Batchelor, and for the assistance @UKMedia. It shows that you have a couple of speakers with microphone, is it happening to all of them? Can we try to do it one by one and also if possible, a different music service? Let us know how it goes. We’re here to help. Thanks! 

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Hi, it happens on all my Alexa devices i.e.;

  • Echo Dot linked to Sonos Five
  • Echo Spot linked to Sonos One
  • Alexa on Sonos One
  • Alexa on Sonos Move

When I ask Alexa to play anything on any of the above devices she responds with “now playing...” etc but then silence. If I ask again she repeats the same phrase but the music starts. I’m afraid I only use Spotify and Sonos Radio.

Userlevel 4
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Hi @David Batchelor, thanks for your response. How about talking and playing Spotify directly to your Amazon devices? Are you getting the same problem? 

Userlevel 1
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I have the same issue on my Sonos One and I have faced this also on my Fire Tv Stick which has Alexa built in.

 

My guess here is that the issue lies with the combination of Alexa and Spotify. 

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Hi @David Batchelor, thanks for your response. How about talking and playing Spotify directly to your Amazon devices? Are you getting the same problem? 

I only have amazon devices that are linked to my Sonos, I don’t use any as standalone speakers so I can’t check. 03397 May be correct in that the problem lies in the relationship between Alexa and Spotify rather than Alexa and Sonos

Userlevel 4
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Hi folks. If it’s doing the same thing even without Sonos, you’re right @03397, it’s between Alexa and Spotify. If there’s a way to try a different music service to check, that would be great. Just let us know here. 

Userlevel 1
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If you search the net you will find that even Amazon Music is facing some times issues with Alexa!!

Userlevel 4
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If you search the net you will find that even Amazon Music is facing some times issues with Alexa!!

Hi @03397, are you experiencing it with your Sonos as well? 

Userlevel 1
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@Krishma M 

Yes I have the same issue with my Sonos one but only with Spotify. 

 

I have not used Amazon Music since I do not have a subscription. 

 

As I have already said, with Spotify I am having the same issue with Fire TV stick which has Alexa. 

Userlevel 4
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Thanks for the confirmation, @03397. That isolates our problem. You may want to check it with Amazon as well. Thanks!

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