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AMP not being recognized by Alexa

  • 5 August 2020
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I primarily use the Alexa that’s on my Sonos ARC. When asking Alexa to play music to speakers via my Sonos AMP (Deck), Alexa confirms she is sending the requested music to the AMP, but nothing plays and nothing show on the App. 
 

When asking Alexa to play to any of the other of my 6 rooms, it works flawlessly. I have the same issue when using Alexa from my bedroom Beam when asking to play music to my Deck via the AMP. 
 

I have rebooted the AMP several times, hasn’t helped. 
 

Has anyone else experienced Alexa announcing she is sending music to an AMP but it doesn’t and doesn’t show on the App? Any advice would be greatly appreciated. 

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Best answer by UKMedia 5 August 2020, 08:30

Hi

First off, please Disable then Enable the Alexa skill via the Alexa App. If the problem persists, please see my post: https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346

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Hi

First off, please Disable then Enable the Alexa skill via the Alexa App. If the problem persists, please see my post: https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346

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@UKMedia Thanks for your reply. I had to disable/enable a couple of times, but eventually it played as commanded! Why didn’t I think of that :thinking:

It seems the Alexa / Sonos takes a bit longer to accept changes or be available right after a power outage, so I’m thinking that’s why it took a few times. All is good and thanks again!

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