I have about 12 or so Sonos devices spread throughout my home, about 8 of which are Sonos Ones, Recently, Amazon Prime music has stopped playing on ANY of my Sonos unit when I VERBABLY ask Alexa to play something that is in Amazon Prime and that I have played many times in the past.
The situation is odd for a couple of reasons.
1) All the other music services play without a problem. This problem is ONLY with Amazon Prime music. I have Pandora, Spotify. and iHeart services as well as Amazon Prime. They all work with the Sonos except the Amazon Prime
2) Amazon prime music WILL PLAY when I go to my PC, bring up the Sonos app and open my station guide and CHOOSE a Amazon Prime station.
3) I can still play any Amazon Prime music on my Echo devices (Non of my Echo devices are grouped with my Sonos Units (Damn....I wish they did...a real waste)
4) I have completely UN-grouped and un plugged all my Sonos devices except ONE, and Amazon Prime still didnt work so it doesn't seem to be dependent on the unit grouping
Sincerely, Leo Belardinelli