Alexa wont connect to Sonos One

  • 25 July 2020
  • 1 reply

I bought the Sonos one yesterday, Alexa was working. Then it stoped and said connect the skill. It is already connected but says it isn’t on the Sonos app. I have reset the Sinor from factory. I have disconnect amazon. Deleted the device. I have even created a new amazon account

1 reply

Userlevel 5
Badge +16

Hi @Blackatorm39.

Welcome to the Sonos community and thanks for reaching out to us.

I would like to recommend the following steps based on the order it is provided. Here is the complete guide on how to perform the steps below.

  1. Log out of ALL Amazon-related apps which is and not limited to the following. (Amazon Prime, Amazon Shopping, Amazon Alexa, etc.) 
  2. Open the Amazon Alexa app and disable the Sonos Skill.
  3. De-register any Sonos product on the Alexa App.
  4. Open the Sonos App.
  5. Remove Alexa Voice service.
  6. Force close Sonos app.
  7. Force close the Alexa App.
  8. Reopen the Sonos App. Add Alexa as a voice service.
  9. Open Alexa app Add Sonos as skill
  10. Register Sonos speaker
  11. Add music service.
  12. Test to check if it works.
  13. Submit a diagnostic to capture all information performed on the Sonos devices.

Please let me know how it goes. We are always here to help.