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Alexa voice volume too loud

  • 11 January 2018
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Just tried both the above methods with my Sonos One. Both lowered the volume of my music only, with Alexa volume remaining the same (i.e. loud). Has anyone else had success with these methods? Thanks.
Forgetting the music side of things for one minute. Try this...

Say...
“Alexa, set your volume to 1” ... then ask Alexa the time.
then say ...
“Alexa, set your volume to 5” ... then ask Alexa the time again.

If the Alexa volume does not change, then there is a problem.

I would switch off the power to the device for 30 seconds and switch it back on and try it again.


Hmmm okay, I'll have to eat my words here! I've previously tried this with volumes at 2% and 15% (based on a suggestion of Ryan's earlier in this thread) and could've sworn there was little or no difference between the two. However I've just tried it at volume 50% and it's very very loud, probably annoying the neighbours in the process. So maybe my real issue is that Alexa at volume 1 is too high for my own tastes when compared to playing music at the same volume? In the meantime, Alexa is getting disabled again. Probably for good unless we ever get a way of controlling Alexa volume independently. Thanks for the suggestions though - it was worth a try.
Same issue here: I live in an older building with fairly thin walls. It is slightly ridiculous that my neighbors don't really hear me watching movies but can almost follow Alexa's every word. Even with the volume set to 1 Alexa is way too loud. As a last resort, I was hoping the UK or German voice would be more soothing or somehow quieter but they're basically all the same. It's actually so loud that it's awkward at times when other people are around. Until this gets fixed, I'd rather not use the feature.
Same issue here: I live in an older building with fairly thin walls. It is slightly ridiculous that my neighbors don't really hear me watching movies but can almost follow Alexa's every word. Even with the volume set to 1 Alexa is way too loud. As a last resort, I was hoping the UK or German voice would be more soothing or somehow quieter but they're basically all the same. It's actually so loud that it's awkward at times when other people are around. Until this gets fixed, I'd rather not use the feature.
Perhaps I’m going a little deaf in my old age. I have a Sonos Beam in the family Dining Room, which is 20 ft x 15 ft. I sit about 10 feet away from the device itself and I often have Alexa set to volume 3, occasionally number 2.

Volume 1 is just too quiet for the room.

It makes me wonder if the Sonos Beam Alexa devices vary their volume, depending on the type of TV and remote they are setup with ?

I used to have a small Amazon echo dot in the same dining room, set to a volume level of approx. 6 to 8, just as a comparison.

Not sure if that information is of any use here at all.
It would be great if there was a separate Volume just for the Alexa voice on the Sonos unit—-separate from the music volume. I could see the Sonos volume being fixed for Alexa, and regular volume control for the speaker content. I would think I would want my Alexa voice volume fixed.
I would like to keep my Alexa volume, related (relative) to the main speaker volume, but have a slider control in the 'room settings' that can adjusts its relative volume 'up or down' by a user-selected percentage level. I think that would then help provide an average overall volume that is acceptable to the majority, no matter if they choose to play their music, or audio output, quietly, or loud.
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It's quite disappointing I seem to just be finding faults with my new Beam. First I found I couldn't disable the Alexa 'beep', for which has been requested for well over a year, and now I find on a similar path I cannot adjust Alex's voice sufficiently.

I use the Beam in a bedroom, and at times need voice control during middle of night or at least when others are asleep. The beep and voice are so overbearing (I have music on at 1 and it's fine), that it wakes people up.

I use the Beam at volume 1 sometimes to fall asleep, but if I decide to extend the play time, or just turn it off, I get a jolt from the voice.

I just tried to work around this by setting a routine, with 'good night' setting volume to 0.5% but I got told by Alexa that volume in routines is not supported, such a shame as I love this, but it's just not liveable and nothing seems to ever get fixed.
I've ended up selling my Sonos One last week, mostly because of this. One year after release, and no sign of Sonos making any changes - and therefore impossible for me to use Alexa in the bedroom at night without annoying my neighbours. Ended up with a 3rd Generation Echo Dot for quiet bedroom listening instead (yeah, I know, not exactly a like-for-like comparison sound-wise but it does the job I need it to do and handles this volume issue perfectly)
Same issue here. Alexa is too loud compared to the speaker volume. The relativity should be adjustable.
"We're doing a lot of work with the Alexa team on the Sonos One," Sonos said six months ago. "So you'll keep on seeing new features and the experience improving," Sonos said six months ago.
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Yes their needs to be an ability to adjust alexa vs. sonos volumes.

This. Alexa on my Beam is speaking too low by default.
Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Please let us know if there is anything else we can do for you. Many thanks.
I just wanted to add I'm having the same problem. Alexa is deafeningly loud and completely impractical to use at night.

There must be a way of turning it down to a normal level.
Found this post whilst trying to find a way to turn Alexa's voice down on our new Sonos One. It's fine during the day, but it's in the evening/at night, the voice is way too loud when the One's volume is set to quiet.

They really need a way to change the average or minimum volume of Alexa. I'm worried that this thread is a year old with no fix, despite how 'closely' they're working together. Considering returning and buying a new echo dot and an Audio pro Add-on T3 instead as the Sonos one the way it is now just won't work for our circumstances.
Found this post whilst trying to find a way to turn Alexa's voice down on our new Sonos One. It's fine during the day, but it's in the evening/at night, the voice is way too loud when the One's volume is set to quiet.

They really need a way to change the average or minimum volume of Alexa. I'm worried that this thread is a year old with no fix, despite how 'closely' they're working together. Considering returning and buying a new echo dot and an Audio pro Add-on T3 instead as the Sonos one the way it is now just won't work for our circumstances.
I was wondering if we are trying to shoot the messenger in this case and perhaps not realising it?

I’m just considering if this is maybe a limitation of the Amazon Alexa system ...and that Sonos are having to comply with the Alexa volume being set relative to the audio output of their Speakers and perhaps for this to change, that Amazon needs to alter that restriction within their own system, or adjust an agreed policy. Otherwise, I think Sonos would probably have done this piece of work by now.

Obviously if that is the case, then Sonos would also perhaps not choose to say anything about the matter publicly, as it may be seen (possibly) as a criticism of their partner. Sonos can only make Amazon aware of what people are saying and then this could be an issue for Amazon to address.

I’m not saying that this is definitely the case here, but that it is looking more and more like a possibility, I think.
Found this post whilst trying to find a way to turn Alexa's voice down on our new Sonos One. It's fine during the day, but it's in the evening/at night, the voice is way too loud when the One's volume is set to quiet.

They really need a way to change the average or minimum volume of Alexa. I'm worried that this thread is a year old with no fix, despite how 'closely' they're working together. Considering returning and buying a new echo dot and an Audio pro Add-on T3 instead as the Sonos one the way it is now just won't work for our circumstances.
I was wondering if we are trying to shoot the messenger in this case and perhaps not realising it?

I’m just considering if this is maybe a limitation of the Amazon Alexa system ...and that Sonos are having to comply with the Alexa volume being set relative to the audio output of their Speakers and perhaps for this to change, that Amazon needs to alter that restriction within their own system, or adjust an agreed policy. Otherwise, I think Sonos would probably have done this piece of work by now.

Obviously if that is the case, then Sonos would also perhaps not choose to say anything about the matter publicly, as it may be seen (possibly) as a criticism of their partner. Sonos can only make Amazon aware of what people are saying and then this could be an issue for Amazon to address.

I’m not saying that this is definitely the case here, but that it is looking more and more like a possibility, I think.


It may be an Alexa problem. The minimum volume when Alexa speaks is at least a 4 on my Sonos One. For example, when I have music at volume 1, Alexa is at the equivalent of 4 - ie I need to set music at level 4 for it to be as loud as Alexa's voice is at 1).

This makes it unusable in the evening or early morning. It wakes everyone up even if I set volume to 1 before asking anything.
It may be an Alexa problem. The minimum volume when Alexa speaks is at least a 4 on my Sonos One. For example, when I have music at volume 1, Alexa is at the equivalent of 4 - ie I need to set music at level 4 for it to be as loud as Alexa's voice is at 1).

This makes it unusable in the evening or early morning. It wakes everyone up even if I set volume to 1 before asking anything.
My Sonos 'Alexa Enabled' devices are not anything like that at all.. The Alexa volume is directly 'relative' to the speakers audio-output volume, but if my volume is/was perhaps set too low, then the Alexa stays slightly higher, so that I can hear the responses being said, just about.

If my audio is/was set loud, or louder than say volume level 2, then Alexa gets louder also, in line with the current output, so I can just hear her responses clearly, when the audio 'ducks' to hear my voice instruction,

Maybe your speaker is faulty?? .. I would perhaps record/video the issue that you are currently experiencing and then send it onto Sonos and see what they have to say about it. I don’t really find my Beam, or any of the Sonos One's that we own an issue at all that would cause me that degree of concern, like you appear to mention in your post. Slight adjustments are maybe on the cards, but certainly nothing that I would call drastic, or unusable in our case.
It may be an Alexa problem. The minimum volume when Alexa speaks is at least a 4 on my Sonos One. For example, when I have music at volume 1, Alexa is at the equivalent of 4 - ie I need to set music at level 4 for it to be as loud as Alexa's voice is at 1).

This makes it unusable in the evening or early morning. It wakes everyone up even if I set volume to 1 before asking anything.
My Sonos 'Alexa Enabled' devices are not anything like that at all.. The Alexa volume is directly 'relative' to the speakers audio-output volume, but if my volume is/was perhaps set too low, then the Alexa stays slightly higher, so that I can hear the responses being said, just about.

If my audio is/was set loud, or louder than say volume level 2, then Alexa gets louder also, in line with the current output, so I can just hear her responses clearly, when the audio 'ducks' to hear my voice instruction,

Maybe your speaker is faulty?? .. I would perhaps record/video the issue that you are currently experiencing and then send it onto Sonos and see what they have to say about it. I don’t really find my Beam, or any of the Sonos One's that we own an issue at all that would cause me that degree of concern, like you appear to mention in your post. Slight adjustments are maybe on the cards, but certainly nothing that I would call drastic, or unusable in our case.


Thanks Ken. I have the same issue across 3 Sonos Ones around the house, so I don't think it is the speaker itself, although there may be a general settings issue that I'm not aware of. I tried setting a low maximum volume (14%) on the Sonos Room Settings to see if that worked. I can barely hear the music, but Alexa is still just as loud, so Alexa appears to ignore the maximum volume control with sonos.
Thanks Ken. I have the same issue across 3 Sonos Ones around the house, so I don't think it is the speaker itself, although there may be a general settings issue that I'm not aware of. I tried setting a low maximum volume (14%) on the Sonos Room Settings to see if that worked. I can barely hear the music, but Alexa is still just as loud, so Alexa appears to ignore the maximum volume control with sonos. I’m fairly sure the 'volume limit' option in the 'room settings' of the App is not related to the Alexa component part within the speaker. That limiter runs between 1-100 whereas the Alexa volume controls are between 1 and 10 .. Have you tried the instruction ...”Alexa set your volume to 1”.. does that help you at all? (Or you can set the Alexa volume to 2, 3, 4 etc.) I find setting her to '2' or '3' is about right for me, but admittedly I don’t often use the volume-limiter options.
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I’m not saying that this is definitely the case here, but that it is looking more and more like a possibility, I think.


On what evidence is it looking more and more like a possibility?

I’m not saying that this is definitely the case here, but that it is looking more and more like a possibility, I think.


On what evidence is it looking more and more like a possibility?
The passage of time since the matter was initially reported here and the inaction we see. Coupled with the possibility that no one 'appears' to have considered it might be an Amazon issue and chose to take up the matter directly with them... that’s judging things by the comments seen in this thread, at least.
I have a similar problem but appears to be tied to setting the volume on TCL tv. To hear tv with my play 3's attached at a decent level with ARC i have to set volume to 5 or 6 or 7 ..... if you FORGET to set it back to 1 it can blow the beam from the loudness of ALEXA. 2 being WAY TOO LOUD! Maybe independent VOLUMES or Normalization of some sort, or volumes that stay attached to the input. In addition to some people here, mine changes on its own. So I can set it to 1 at night and ask for a flash briefing and its set to 2 on its own.
I have a beam and am experiencing the exact same issue. Television audio and music playing is a reasonable level throughout the volume settings but using Alexa is unsettlingly loud. Definitely has put me off using the service.

My Sonos One is less of an issue but it’s extremely irritating when the long explanations of why Alexa can’t do a command are blasted around the house late at night waking the family and neighbours.
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I have multiple Alexa Dot and Google Home Mini units, and this is a problem with all of them. The many different music and streaming sources all have different levels, and neither Alexa or GH seem to make any attempt to balance them with the voice level. But I agree that the problem is worse on my new Sonos One - the voice is much louder than the music.

In theory if everyone followed standards this would not be a problem. But this is the real world, and a method of adjusting relative volume of voice vs. music is badly needed.

Given the many problems I'm seeing with the Alexa implementation on Sonos, I wonder if the real holdup with Google Assistant integration is that Google is insisting that Sonos do a better job of fixing these issues before associating their brands.