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Alexa unable to play Spotify

  • 23 November 2017
  • 6 replies
  • 4394 views
W
I keep getting this error when trying to Alexa to play Spotify via my Play Ones

‘Your Spotify account does not support streaming to this device’

I have followed all instructions in the set up email, reinstalled the Sonos Skill, I have a Spotify Family Account. All works fine directly from Spotify and Sonos apps only a problem via Alexa.
Any idea?
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Best answer by nicka99 23 November 2017, 23:38

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6 replies

nicka99
Userlevel 7
Badge +17
Have you linked the same Spotify account in the alexa music settings as on Sonos ?
UKMedia
Userlevel 7
Badge +20
I keep getting this error when trying to Alexa to play Spotify via my Play Ones

‘Your Spotify account does not support streaming to this device’

I have followed all instructions in the set up email, reinstalled the Sonos Skill, I have a Spotify Family Account. All works fine directly from Spotify and Sonos apps only a problem via Alexa.
Any idea?

Are you logged into any other Amazon account in ANY app on any device logged into your email address? (Phone, tablet etc)
Remember: Sometimes Red Wine helps :)
W
Hello BTW longtime reader first time poster 😃
K
I have linked my premium spotify both to sonos and amazon, yet i cant control sonos one with voice playing from it. Neither tunein
UKMedia
Userlevel 7
Badge +20
I have linked my premium spotify both to sonos and amazon, yet i cant control sonos one with voice playing from it. Neither tunein

You may want to reset your Voice Control by following actions I've listed in the answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
W
Thanks turns out an old A/c was logged in on my iPad all working now
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