I’m trying to add my new ARC soundbar to my Alexa speaker group which shows but is greyed out so I’m unable to give it a tick ✔️ to add to the group. Amazon say it’s a Sonos issue 🤦🏻♂️🤦🏻♂️ Any help please appreciated thanks Dave
Best answer by Ken_Griffiths
There was an Amazon Alexa App update yesterday, does that perhaps fix it?… also make sure that the Arc is not installed as an ‘enabler’ (controller) of any other Amazon Group.
how do I check that please Ken?
Open the Alexa App. On right hand side of the bottom bar select ‘Devices’ and you will see your Alexa groups.. just look in each one.
The device will have your Arc’s room name, like Lounge or Dining Room etc. or whatever name you assigned to it. Just see if it’s ‘enabling‘ any of your existing groups. It can be used to enable one group only, but you can move it to any group you choose. (remove it from one group, then add it to another).