Best answer by novasupra
View originalAlexa responds but will not play music
Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos
Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa connects to tunein and my amazon account but doesn't end up playing anything even though it says it is.
This fixed it for me- great work!
thanks! that worked for me too!!
Alexa won't play music if there is anything in your queue on the sonos app. Deleted this and it started working - didn't need to disable or enable the skill or do a hard reset. This was the only thing I changed.
So either this is the issue, or my Sonos decided to spontaneously work - neither is a particularly positive reflection on Sonos however!
Yes. It worked for me.
Jim T
2 years this thread has been going and still the solutions are a success! Thank you! Just fought this issue for weeks!
Sorry, one thing to add, 2 weeks ago when we set up the Sonos One / Alexa system, Alexa worked perfectly.
Just had the same problem, I have a beam and two Sonos ones, I tried the skill enable thing and it didn’t work, looked at other posts on rebooting etc so I simply pulled the power lead from the back of the beam and plugged it back in soon after, worked straight away.
Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!
Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos
Thank you very much. Worked like a charm.
Thanks disabling the skill helped me sort the issue. So frustrating I’ve only just got the “move” and it all started so well but Alexa seems to have a mind of her own I was on my way to Relate. Thanks again Novasupra
Hey oh my god it worked the night mare has ended ..Thanks so much ..
Disabling and enabling Sonos skill via the Alexa app did the job - spot on thanks!!
Brilliant. Worked perfectly after hours of trying other useless suggestions. Thanks 👍👍
Exact same problem which seemed to start after an update this week. Tried: power down and up of all Sonos components, reboot of router then another power down and up of Sonos components, deleting and rebuilding groups all to no avail. Anyway, the disable re-enable did the trick so back to normal. Thanks Novasupra.
Please advise
Hey everyone I just fixed my issue. Originally I was told to delete the sonos and Alexa apps, reboot my sonos, etc but neither fixed the problem. Saw another post that said to disable the sonos skill in the Alexa app and reenable it. This worked! Hope this helps you guys too!!
Moderator Note: If the information listed here did not resolve your issue, try this topic: Resolving the Majority of Issues with Alexa on Sonos
Thank you so much for posting this; I had the same issue and after 2 hours of searching online and deleting/reinstalling apps/going through settings on Sonos/Amazon Music/Alexa, I was beginning to go crazy. This fixed it for me! I still don’t know the root cause however as it’s been working fine for 1-2 years. All I can think of is that I changed my Amazon password recently.
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