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Alexa only playing one song through Sonos then STOPS

  • 21 October 2017
  • 39 replies
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I ask alexa to play an artist in in the living room. The first songs plays... and then nothing..... It seems like SONOS is not playing the alexa Que?
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Best answer by UKMedia 4 February 2018, 09:39

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39 replies

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Here is what corrected my issue:

RESOLVED:

Symptom::
Alexa only pays one song then stops. Duplicate Device Queues are being created in the Now Playing Dropdown list in the Now Playing screen of the Alexa App.

Cause:
A 2nd Amazon user account in the Setting-->Alexa Accounts--> HouseHold Profile.

Solution:
Removing the additional family member accounts from the Household Profile screen.
(Setting-->Alexa Accounts--> HouseHold Profile.)

Thanks for letting me help troubleshoot
Doug G
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This issue not solved. Sorry...The steps above to rename the SONOS rooms from the SONOS Desktop App only seems to be a short-term workaround.
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SOLVED
The issue was this:
When setting up the SONOS Bar we chose the living room for its name ID. Alexa had the living in a living room group
The Alexa software seems confused by the matching names.
Changed Sound Bar Group to TV room and Alexa streams on TV room now.
The only way I can get both SONOS Groups to play together is by grouping them is SONOS App
but I can work with that.
UKMedia
Userlevel 7
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Please look at the steps I've listed within this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009
Remember: Sometimes Red Wine helps :)
P
I'm having this issue as well. I disabled the Sonos skill in the Alexa app, then re-enabled, added my devices again, etc. It seems this is a known problem for at least three months now, and still no solution, Sonos? Diagnostics no. 8449376.
S
I have the same "1 track plays and stops" problem. I've now done the reset (Alexa web app: remove Sonos device and add back), and it has fixed the issue in short term testing.
UKMedia
Userlevel 7
Badge +20
Returning my Sonos One because of this. i feel like I was ripped off. Tempted to return all of my Sonos devices and just go with Bose. This is ridiculous. Wasted my Christmas break with this crap.

Or you could detail your Sonos setup and the exact problem and we could try and use some of our Christmas break time to help you sort your problems out....
Remember: Sometimes Red Wine helps :)
S
Returning my Sonos One because of this. i feel like I was ripped off. Tempted to return all of my Sonos devices and just go with Bose. This is ridiculous. Wasted my Christmas break with this crap.
UKMedia
Userlevel 7
Badge +20
I believe this is an Amazon Account authorisation issue which is being worked on by Amazon. Try the simple steps I've listed in this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-issues-6796539/index1.html#post16180399
Remember: Sometimes Red Wine helps :)
L
Hi guys, we're still looking into this and are working to improve the Alexa skill constantly, but there isn't yet a single cause to this error. We'd love to look into it with you, so if you consistently have this issue, I'd suggest that you give us a call on our support line. That way we can get a good look at what's going on.

The steps going around to disable the skill and remove devices helps in some cases. Also, it's good to make sure that you Sonos devices are all set up using the right Amazon account, sometimes you might have multiple Amazon accounts logged into your mobile device which can cause setup issues. Alexa and Sonos was a huge fail. Nothing but issues. After buying 3 of these things, I really feel ripped off. I'm not going to be on the phone for an hour again trouble shooting the problem, what a waste of time and money. Listening to music shouldn't be so difficult.
G
I'll try the fix. Most annoying. It's the old 'power on and off or delete app' trick then. Nothing changes in techland does it?
C
I just connected my Dot to our Prine Account. Alexa recognizes my Amazon Music Playlist but only plays the first song. There are 200 songs in the playlist.
UKMedia
Userlevel 7
Badge +20
Please see the steps I've listed in the answer to this post which defines a total reset of Voice Control actions:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
Ryan S
Userlevel 7
Badge +26
Hi guys, we're still looking into this and are working to improve the Alexa skill constantly, but there isn't yet a single cause to this error. We'd love to look into it with you, so if you consistently have this issue, I'd suggest that you give us a call on our support line. That way we can get a good look at what's going on.

The steps going around to disable the skill and remove devices helps in some cases. Also, it's good to make sure that you Sonos devices are all set up using the right Amazon account, sometimes you might have multiple Amazon accounts logged into your mobile device which can cause setup issues.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
J
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Same problem, but Alexa will play a handful of songs, then stop. This is a Playlist that I uploaded to Amazon Music. The playlist will play fine if I initiate via the Sonos app. Problem only happens when I start via Alexa.
M
Same problem here. Ryan why are you all not trying to fix this as an update? Totally limits the functionality. Also cannot control the playlist while music playing. When I try Alexa responds that “control is only available while music is playing.” But music is playing. Cmon mannnnnnnnnnnn...
E
Disabling the Sonos skill, forgetting the devices, enabling the Sonos skill and re discovering devices fixed this issue for me.

I tried this.... no luck still have same issue.

I know how to disable the skill inside of the Alexa app, but where is the “forgetting devices” option? I can’t find that.
Thanks.

I am having the same problem on my first day.

In Alexa, in the list of your devices, on the right side of the screen is the option to forget.

Thank you.
I tried that “trick” and it is not working. Alexa hears me very well but when I ask about music “she” tells me the name of the song and then nothing happens.
R
In Alexa, in the list of your devices, on the right side of the screen is the option to forget.
R
Disabling the Sonos skill, forgetting the devices, enabling the Sonos skill and re discovering devices fixed this issue for me.

I tried this.... no luck still have same issue.

I know how to disable the skill inside of the Alexa app, but where is the “forgetting devices” option? I can’t find that.
Thanks.

I am having the same problem on my first day.

In Alexa, in the list of your devices, on the right side of the screen is the option to forget.
E
Disabling the Sonos skill, forgetting the devices, enabling the Sonos skill and re discovering devices fixed this issue for me.

I tried this.... no luck still have same issue.

I know how to disable the skill inside of the Alexa app, but where is the “forgetting devices” option? I can’t find that.
Thanks.

I am having the same problem on my first day.
R
This is still a problem. Followed the instructions, disabled the skill , dropped the device and re-enabled everything....One song.only.....
C
@Ryan S any updates on this...its maddening. We love the sound of the Sonos One but we bought it primarily for the Alexa.
If you keep running into this issue I'd suggest that you give us a call on our support line. We'll help work through the system and see if we can get it all sorted out with you.

Shouldn’t this be addressed by a system or general software solution rather than a bespoke one?
Ryan S
Userlevel 7
Badge +26
@Ryan S any updates on this...its maddening. We love the sound of the Sonos One but we bought it primarily for the Alexa.
If you keep running into this issue I'd suggest that you give us a call on our support line. We'll help work through the system and see if we can get it all sorted out with you.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
N
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We're working with the team at Amazon Alexa on some trouble where at times it'll just play one track and stop.

Those steps above that zerreissen posted tend to resolve the issue, at least temporarily.

If you're still having trouble, or it comes up regularly, I'd advice give us a call on our support line so a technician can get some more details on what you're seeing.

Thanks!

@Ryan S any updates on this...its maddening. We love the sound of the Sonos One but we bought it primarily for the Alexa.
R
Same problem. Got my first Sonos 3 today to find it only plays one track and then stops if requested via Alexa. Also, after commencing playing the one track, all control over music playback on the Sonos is no longer possible via Alexa. In two minds whether I should get rid of Sonos as only purchased it so the kids could control music through Alexa. Not a good start!
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