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Alexa only playing one song through Sonos then STOPS

  • 21 October 2017
  • 39 replies
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39 replies

Userlevel 3
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We're working with the team at Amazon Alexa on some trouble where at times it'll just play one track and stop.

Those steps above that zerreissen posted tend to resolve the issue, at least temporarily.

If you're still having trouble, or it comes up regularly, I'd advice give us a call on our support line so a technician can get some more details on what you're seeing.

Thanks!

This started happening with me last night. Playing a playlist would only play one song, and I could see in the Alexa app that there were no songs in the queue for the device - normally there would be. Amazon support confirmed this is a general problem they've had several report of and were working on. It started working normally again a few hours later. Just as well as my wife was insisting all the Sonos Ones be returned immediately.
I’m back to full functionality using the zerriessen procedure (disable Skill, forget Sonos devices, enable skill, rediscover devices) ... for those who don’t know, the “forget” option is no longer in the Alexa App ... go to Alexa.Amazon.Co.UK or your own country site and you can forget devices from there
Userlevel 7
Badge +26
We're working with the team at Amazon Alexa on some trouble where at times it'll just play one track and stop.

Those steps above that zerreissen posted tend to resolve the issue, at least temporarily.

If you're still having trouble, or it comes up regularly, I'd advice give us a call on our support line so a technician can get some more details on what you're seeing.

Thanks!
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I can get Sonos to play a Amazon playlist that I created but it will not stream any Amazon music?
Checked mine this morning aftrr leaving power on and works fine. Happy
Yes this fixed it for me also. But I am finding that if you power off your Sonos it seems to loose the connection between Sonos snd Alexa. So at present I am leaving Sonos powered up all the time.

Finding same thing here. After powering Sonos off and back on again I couldn't play to it even though Alexa thought it was. Only way to resolve was to disable and re-enable skill
Yes this fixed it for me also. But I am finding that if you power off your Sonos it seems to loose the connection between Sonos snd Alexa. So at present I am leaving Sonos powered up all the time.
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Disabling the Sonos skill, forgetting the devices, enabling the Sonos skill and re discovering devices fixed this issue for me.

I tried this.... no luck still have same issue.
Userlevel 2
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Disabling the Sonos skill, forgetting the devices, enabling the Sonos skill and re discovering devices fixed this issue for me.
Same here
Me too
And me. Frustrating because before the final update, it worked with spotify which does not seem to be the case either amymore
And me
I have noticed the same problem