Question

Alexa on Sonos Move

  • 23 September 2020
  • 1 reply
  • 85 views

Apologies if this has been covered but I’m banging my head against a brick wall here!

 

I have a stereo pair of play 5’s in my living room (and an Echo Show to control in that room), a pair of One’s in the kitchen (obviously built-in Alexa) and a brand new Move in the bedroom. 
 

If I ask Alexa to “play *insert song*” in the kitchen or living room, it plays it straight away from Deezer (my chosen preferred service). However, a voice command on the Move seems to be totally disconnected from that and attempts to play music from Amazon, despite me having set Deezer as the preferred service on the Alexa app also!? 
 

Is this a known issue with Move? Your help is appreciated! 
 

Joe


1 reply

Userlevel 5
Badge +16

Hi @Jgalla3000.

Welcome to the Sonos community and thanks for reaching out to us. I understand the situation of something not working and are performing below our expectations.

I would like to share the steps below and please do follow accordingly. 

  1. Log out of ALL Amazon-related apps which are and not limited to the following. (Amazon Prime, Amazon Shopping, Amazon Alexa, etc.) 
  2. Open the Amazon Alexa app and disable the Sonos Skill.
  3. De-register any Sonos product on the Alexa App.
  4. Open the Sonos App.
  5. Remove the Alexa Voice service.
  6. Force close Sonos app.
  7. Force close the Alexa App.
  8. Reopen the Sonos App. Add Alexa as a voice service.
  9. Open Alexa app Add Sonos as skill
  10. Register Sonos speaker
  11. Add music service.
  12. Test to check if it works.
  13. Submit a diagnostic to capture all information performed on the Sonos devices.

Please let us know how it goes. We are always here to help.

Thanks,

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