Alexa on Beam not working with Apple Music

  • 10 May 2020
  • 1 reply

Hi, when I ask Alexa to play music on my Sonos Beam it is trying to launch Amazon Music however, I want it to play the song in Apple Music. I have checked the settings in my Alexa app which has Apple Music set as default service. I have a separate Amazon Echo speaker which plays music in Apple Music fine using the Alexa commands so doesn't appear to be my settings. Is someone able to assist me please?


Thanks Graham 

1 reply

Userlevel 5
Badge +13

Hello @grahamw2000  

Welcome to the Sonos Community and thank you for reaching out with your question. 

Are you able to successfully play Apple Music on Sonos when using the Sonos app?

Have you made sure that the same Apple Music account linked to Alexa is also linked to your Sonos?

Do all other music services work properly when you ask Alexa to play them through Sonos?

If you could submit a diagnostic report from your system after asking Alexa to play a track, please respond with the confirmation number so that we can take a look at what might be going on.