Alexa not controlling my Spotify account

5 months ago
14 September 2018
Amazon Alexa and Sonos
2 replies
134 Views

mdb3185
Contributor I
0 replies

I have a Beam. If I ask Alexa to play something on it from Spotify, she tells me this: "To play Spotify, link your premium account first using the Alexa app."

However, in the Alexa app, I'm linked to my Spotify premium account. And I'm signed into Spotify through the Sonos app too. She plays Amazon Music just fine and iHeart Radio, but gives me this about Spotify every time.

EDIT: I should note that I can also play Spotify just fine from the Sonos app. It's definitely an Alexa issue.

What have I done wrong here?

2 replies

Userlevel 6

+20

UKMedia
Senior Virtuoso
2461 replies
5 months ago
19 September 2018

Hi

Can you please check that you can navigate to the same Spotify account in your Sonos app as your can in Alexa App>Music, Video & Books, Select your Beam at the top and then select Spotify and 'Go to Spotify App'?

Remember: Sometimes Red Wine helps :) Sonos One (x2 - Stereo Pair), Play 1 (x5 - 2 Stereo pair and 2 Surround for Playbar), Playbar (x1), Play 5 (x2), Connect (x1) Spotify, Amazon Prime, Echo Dot & Google Home.