Question

Alexa not confirming/repeating timer command

  • 13 October 2019
  • 2 replies
  • 101 views

When asking 'Alexa, set 10 minute timer' on my Sonos Ones (I have two in the room to play stereo, microphone is only switched on on one of them) 9 times out of ten she doesn't repeat the command, or respond with any sound at all.

This means I then have to ask 'Alexa, how long left on timer?' to make sure the timer has actually been set.

I have had my Sonos One's for a year or two now and never had this problem before until a month or so ago, previously Alexa would ALWAYS confirm 'timer set for 10 minutes'.

Any suggestions on how to fix this please?

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2 replies

We also have this problem which started about 2 months ago. Timer is the main reason we use Alexa so it’s annoying. 

Note that Alexa is not Sonos software. All Sonos does is provide a microphone that connects to the cloud servers at Amazon that Alexa runs on. You may be better off contacting Amazon about this concern.