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Alexa discovers Connect Amp as Roam

  • 2 November 2021
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I searched the help quite extensively for this issue but didn’t find anything. Nevertheless apologies if I missed something and this has already been answered.

I noticed my Echo Spot is no longer controlling my ConnectAmp in the kitchen and on further investigation it seems it now thinks the Connect is a Roam. I have deleted it from the Alexa app and rediscovered it, it still discovers a Roam and won’t control it. I tried renaming it, that didn’t help.

Here’s the thing, I did have a Roam for a couple of weeks but returned it as, to be honest, it was a bit crap, constantly losing connection and needing resets. It took ages to get it set up in the Sonos 2 app, whilst leaving all my other devices connected to the Sonos 1 app….so I am guessing this is at the root of the issue. I have, however, removed all the Sonos 2 stuff from phones and laptop.

Does anyone have any suggestions short of me completely starting from scratch, removing all my devices from the Sonos app and rediscovering them?

 

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Best answer by Ken_Griffiths 2 November 2021, 11:45

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Ken_Griffiths

Check the three sections of the ‘Alexa Enabled Groups’ in your Amazon Alexa App to see what devices they mention. Also, if you goto alexa.amazon.com using a PC browser, or a mobile web browser in ‘guided-access’ mode, check what devices you have in the Alexa settings and when all is sorted, remove the Sonos Skill, give it a minute or two, then restore the skill, accept the sharing agreement and re-scan for your devices.

Also if your devices were previously registered as an ‘accessory’ in Apples iOS Homekit - check the devices have been removed correctly from that App.

Hope those few quick suggestions help you to get the matter resolved.

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