Hey folks- spent 2 hours with Sonos tonight (Oct 28 2019), on this topic. Here’s the scoop.
Bottom line=Software bugs. Also, Sonos doesn’s seem to have an Alexa expert, so support is generic.
Here’s what we tried (so you dont have to spend 2 hours).
-i have 2 sonos 5, 2 sonos 1, and 1 play 1, and 1 echo dot. ALL SONOS FEATURES WORK PERFECT, EXCEPT ALEXA. IT WAS WORKING A FEW MONTHS AGO PERFECTLY. IT BROKE IN LATER RELEASES.
we reinstalled alexa and sonos. reconnected them. deleted all named groups in alexa. created a new named group. NO MATTER WHAT WE DID..sonos ONLY played music on the Play 1.
Also- even if i grouped all my devices on sonos app, then used voice command to tell alexa to play santana “everywhere” (thats the name of the alexa group), it played on the Play 1, AND i can see IN REAL TIME ON THE SONOS APP, IT ACTUALLY “UNGROUPS” the group of 5 speakers on sonos.
Hope they fix it- after having voice services, this is like driving a model T car again.
This must be a set-up or a location specific bug as my set-up is still working fine. You say that you’ve reinstalled Alexa and Sonos - did you also Disable then Enable the Sonos skill within the Alexa App?
Hey folks- spent 2 hours with Sonos tonight (Oct 28 2019), on this topic. Here’s the scoop.
Bottom line=Software bugs. Also, Sonos doesn’s seem to have an Alexa expert, so support is generic.
Here’s what we tried (so you dont have to spend 2 hours).
-i have 2 sonos 5, 2 sonos 1, and 1 play 1, and 1 echo dot. ALL SONOS FEATURES WORK PERFECT, EXCEPT ALEXA. IT WAS WORKING A FEW MONTHS AGO PERFECTLY. IT BROKE IN LATER RELEASES.
we reinstalled alexa and sonos. reconnected them. deleted all named groups in alexa. created a new named group. NO MATTER WHAT WE DID..sonos ONLY played music on the Play 1.
Also- even if i grouped all my devices on sonos app, then used voice command to tell alexa to play santana “everywhere” (thats the name of the alexa group), it played on the Play 1, AND i can see IN REAL TIME ON THE SONOS APP, IT ACTUALLY “UNGROUPS” the group of 5 speakers on sonos.
Hope they fix it- after having voice services, this is like driving a model T car again.