Alexa and One Song

  • 22 September 2018
  • 1 reply
  • 89 views

Am having what appears to be a common problem that Alexa will only play one song.
I have followed the steps that UKMedia posts around deregistering devices - Echos and Sonos, disabling skills and renaming devices - but the problems remains the same, My daughter has her Echo linked to the same Sonos but using a different Amazon account. My feeling is that this is an issue with the Sonos skill.

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Am having what appears to be a common problem that Alexa will only play one song.
I have followed the steps that UKMedia posts around deregistering devices - Echos and Sonos, disabling skills and renaming devices - but the problems remains the same, My daughter has her Echo linked to the same Sonos but using a different Amazon account. My feeling is that this is an issue with the Sonos skill.


Hi Justin_5,

Can you reproduce the issue, then send in a diagnostic report? If you reply with the voice command used and the diagnostic confirmation number, I can take a look for you.