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Hi,

I was able to set up my connection with Alexa and Sonos, and I can use Alexa to start playing music without any issues.

However, once the music starts, I have two issues: 1. I cannot stop the music. 2. the music stops playing after a single song.



For example, if I say "Alexa, play the Beatles in the living room", music will start up on the Sonos system. However, if I ask her to stop the music ("Alexa, stop the music in the living room," "Alexa, pause the music in the living room"), she dims the sound of the Sonos speakers, responds with "I can change the playback mode only when music is playing" and then raises the volume of the living room again.



When first requested to play music, Alexa responds with something like, "Shuffling popular songs by the Beatles in the Living Room." However, she stops playing after a single song, every time, no matter what the playlist. If I play the same playlist through the sonos app, it keeps playing.



I'm not sure what the issue is, since clearly she is connected (she can start playing music) but then she seems to forget that she is playing music, thus disabling the ability to stop music playback or continue listening past a single song.



In case it is helpful, here is a bit about the setup:

Alexa device is an Echo Dot, connected to Wifi

Sonos Living Room speakers include: Playbar, Sub, and 2 Play 1 speakers, connected to the Sonos Bridge wireless network.

No Echo devices are linked via line in to any Sonos devices.



I would appreciate some help in getting these two issues resolved. After waiting so long for Alexa integration, it's sad to see it launched but not really working. Thanks in advance for any constructive help you may have to offer.
Thanks for sharing. Let us know how it goes.
Here is an update on how I was able to find a work-around:

1. forget all Sonos devices in the Alexa App.

2. Disable the Sonos Skill in the Alexa App.

3. Re-enable the Sonos Skill in the Alexa App.

4. Power Off then on Echo Dot

5. Power Off then on the Sonos speakers



Now I can both start and stop music in the living room, as well as advance tracks. The music does not stop after a single song.



Hopefully these steps will help someone else. The key here is that simply disabling and re-enabling the skill is not sufficient. Devices must actually be powered off to solve the issue.
I did that twice, no difference. Disabling and re-enabling the skill does not fix either of the problems.
Thanks, can you disable your Sonos skill in the Alexa app and then re-enable it and discover your devices again?



Let us know how it goes.
I have tried "Alexa, stop in the living room". Nothing happens, she just continues playing (sound is dimmed then goes back up to full volume).



There is no way to skip a track. She just stops after one song. If you try to advance the song in the controller on computer or iphone, she stops playing and no other songs are played. If I say "Alexa, play next track in living room," she responds: "I can change the playback mode only when music is playing"



Diagnostic confirmation is 7913805.
Try using "Alexa, stop in the living room."



The second one is a bit trickier, as it should keep going. If you skip the track, does it play the next one?



Can you submit a diagnostic from your Sonos system and reply back with your confirmation number next time it stops on its own?
Same here. Very disapointed with the integration so far.