Advanced & troubleshooting
This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.
Hi, I received an app update today which also updated all the speakers software to v7.4 build 37244160. Since the update certain channels from my Sky HD box, such as Sky News & ITV4 take 60 secs+ for the sound to start. Other channels, BBC1 for example, the sound is present as soon as you switch to the channel. Nothing else has been changed in the setup. Any ideas before I start pulling leads. At the moment the playbar gets its optical from the TV, which has an HDMI source from the Sky box.
INFO Source code here: [url]https://github.com/jishi/node-sonos-http-api[/url] Sonos Web Controller draft (work in progress!): [url]https://github.com/jishi/node-sonos-web-controller[/url] Sonos IR control (requires lircd and IR reciever): [url]https://github.com/jishi/node-sonos-remote-control[/url] ============================================================== I know that there already is an attempt at this by this guy: [url]http://forums.sonos.com/showthread.php?t=32643[/url], but I found it to be a bit lacking in functionality so I decided to write up my own. I have created a simple web-based API using what I have, which could be useful for integrating stuff with other applications. This web based API is inspired by other RESTful APIs, however I don't think it follows the correct guidelines to be called a REST API. IT supports most basic features like: play, pause, seek, next, prev, volume, mute, setAVTransportURI It also supports these advanced fatures: State of player as
Connection with Spotify is lost. I get this message track after track - nothing will play. Spotify plays OK with their desktop app and plays no problem on my other devices. I use Qobuz on Sonos too and am having (today) no problems at all. I have tried the usual - re-adding Spotify, rebooting router, rebooting laptop etc etc etc. I have tried to submit diagnostics but the process just hangs saying 'submitting' and after 10 minutes says 'try again'. Broadband speed is 4.25Mbps - wireless network is behaving faultlessly and Sonos controller is hardwired. Ideas?
I just got this system set up and have only noticed one issue. I have the Play 3's and they are connected with the bridge. When I'm listening to music using the Sonos app i've noticed that before a song fully finishes it skips to the next song. I can't seem figure out wants going on. I'm guessing it must be a setting that i need to change. Any help would be great.
[img]e5227444-2179-43db-80ef-9baf296c5500.png[/img] Hi all, If you’re experiencing any of the above, or your app is sluggish, then your Sonos set up may be suffering from “wireless interference”. In the video, you will see how to fix this annoying issue, and get back to listening to your favorite tunes, uninterrupted. [video]https://www.youtube.com/watch?v=3fQAAL5IwTE[/video] Feel free to let us know how to get along with the video. If you need any further assistance, we’re ready to help! :D [b]Please note [/b]that we also have a support article explaining how to change the wireless channel here: https://support.sonos.com/s/article/1219 Still having problems? Grab a diagnostic and add it to your reply. [b]Sonos Controller App for iOS or Android[/b] From the Sonos music menu, touch Settings > Advanced Settings menu > Submit Diagnostics. [b]Sonos Desktop Controller App for Mac or PC[/b] Select Submit Diagnostics from the Help menu.
Update - 11th June 2021:BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Therefore, we can consider this issue closed. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly.Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care.Update - 7th May 2021:BT have issued a new statement:“We’re aware that a very small number of customers are experiencing an issue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. BT will be rolling out an update to all devices later this month. We’re sorry for any inconvenience caused.” Original post - 22nd April 2021:Hey everyone, We’re aware of an issue affecting Sonos us
Hi All. I have purchased a CR200 remote and am unable to connect it to Sonos net. I have a bridge and 3 zone players connected over Sonos net (not wifi) and can connect my iPhone but the CR200 will not connect. It sees the network and says it is trying to connect but then fails and says your Sonos component was not found. I've reset my router and the Sonos system and reset it up from scratch but still no joy. I've also tried all 3 channels and it still will not connect. Any help much appreciated:-)
I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one of the speakers in the arc may have been damaged when this happened. Has anyone had this issue?We have had no issues with the arc since purchasing it earlier this year.
Music from my library cuts out and other times, jumps to next track. As many others have reported, this has never happened... only after I upgraded to 4.1. And no, it has nothing to do with my wi-fi connection (or my computer's connection to/signal from my wi-fi router to/from my controllers. It happens even when I have full signal and full functionality/connection from my controller (Macbook Pro or iPhone) for all other uses (surfing the Internet, sending/receiving email, etc.) and no glitches or downtime occurring with any of the other 10 Internet connected devices in my house. Also, yes (even in the face of my wi-fi router obviously functioning fully), I still took the time to pull the power on it for >30 secs... on several occasions, and to no affect.
I have had my 4 zone players and 3 controllers since Sonos got started. I love them. Two years ago, one of my ZPs broke and I had to get a replacement from Sonos. Before I realized it, all my playlists were gone. It was rather depressing and lost not just a lot of work, but creative and sentimental value. Since all my playlists are sonos playlists, I just know they will eventually disappear again over failed hardware or accident. In a thread in 2009, Buzz wrote: "SONOS playlists are held inside the ZonePlayers and are not available for export or to 3rd party tools." I can't fathom why they can't be backed up or exported. Can someone please explain why this simple precautionary functionality isn't available? Of course it could also be useful for other reasons as well. Will we ever see this function? BTW, I just read thru the sticky on top 5 functions and this isn't even on it. Has anyone else lost sonos playlists?
After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.
Hi guys, I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got? It’s not a cheap device and I don’t want to compromise on its quality. Thank you all!
Hi, I've recently acquired a ZP100 however it looks to be stuck in the boot process with a single white light flashing endlessly. It doesn't appear responsive to holding the mute button on bootup. On powerup all of the network port light flash briefly and the connection lights are solid if wired to bridge via ethernet. I know this is an old product and I know it is my fault for purchasing it, but is there any other reset tricks or way to update the firmware to get out of this loop?
I experience intermittent audio dropouts with the Playbar on Dolby Digital 5.1 broadcasts. I do also have the Sub and two Play 1 speakers setup as surrounds. I have an LG 55LA7400 connected via an optical cable to the Playbar. The dropouts occur sporadically and last 1-2 seconds. You can watch a TV show for a 30 minutes or more with no dropouts and then randomly hear a few at random times for the rest of the show. Now, when I check the Sonos app using my iPad, iPhone, laptop etc., it does say that it's receiving DD 5.1 audio. Also, if I change the audio to stereo then I don't have this issue. I really love the TV and the soundbar so I'd like to get this resolved if possible.
Hi, I have a pair of Play:1's in my kitchen, configured as a stereo pair. Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it). I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired. Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054. Thanks.
The connection to Spotify is lost over and over again when I try to play songs on my Sonos system. It happens again and again. Sometimes it manages to play half a song, but then stops. It goes on like this for days. Some days it works. Some not. Diagnostics no: 3735414 I have a Netgear CG3700 modem connected to an Airport Extreme 802.11n 5th generation and extended wireless network with an Airport Express 802.11n 5th generation. Bandwith is 100mps. Please help, I have had this problem for a long time now. Best regards, Per
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.